Derrick Mathis Email & Phone Number
Senior Manager, Customer Support @ Heatcraft Worldwide Refrigeration
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Derrick Mathis Location
- Atlanta, GA, US
Derrick Mathis Work
- 2022 -now Senior Manager, Customer Support @
- 2020 -2022 Manager, Customer Order Support @
- 2014 -2020 Customer Care Supervisor @
- 2013 -2014 Operations Manager @ Alorica
- 2008 -2013 Team Manager @ Alorica, Inc
- 2002 -2008 Customer Service Manager @ Brookshire Grocery & Co
Derrick Mathis Education
- University of Central Arkansas
B.S.B.A; Bachelor of Science (Business Administration)
2004-2008
Derrick Mathis Skills
- Purchase Orders
- SAP Sales & Distribution
- Performance Motivation
- Decision-Making
- Change Management
- Customer Loyalty
- Communication
- Customer-Focused Service
- Sales Management
- People Management
- Customer Support
- Teamwork
- Contact Center Technology
- Call Center
- Workforce Management
- Payroll
- Career Development
- IEX Total View
- Witness
- Oracle HR
- Quality Assurance
- Team Building
- Training
- Complaint Investigations
- Leadership
- Coaching
- Time Management
- Call Center Development
- Customer Service
- Avaya
- Vendor Management
- Strategic Planning
- Process Improvement
- Contact Centers
- Employee Training
- Operations Management
- Customer Retention
- Onboarding
- Recruiting
- Hiring
- Employee Relations
- Employee Engagement
- Operational Excellence
- Troubleshooting
- Team Leadership
- Telecommunications
- Interviews
- IEX
- Customer Service Management
- Customer Experience
- Management
- Software Documentation
- Merchandise
- Sales Strategy
- Training and Development
- Sales
- Cost
- Performer
- Mentoring
- Finance
- Driving
- Operational Efficiency
- Business Administration
- Customer Management
- Paperwork
- Customer Focused
- Science
- Key Performance Indicators
- First Call
- Resolve
- Supervisor
- PowerPoint
- Grocery
- Lean Manufacturing
- Seasonal
- Georgia
- Daily Operations
- Seminars
- Customer Satisfaction
- Business Services
- Cell
- Education
- Atlanta
- Commitment to Customer Service
- Sage Act
- Cash Register
- Strategy
- Inventory
- Sold
- Microsoft Office
- Attainment
- Snapshot
- Microsoft Excel
- Testing
- Bank Deposits
- Policy
- Documentation
- Reporting
- Loans
- Power
- Verizon
- Complaint Management
- Accountability
- Floors
- Inspiration
- Advertising
- Cycle Counting
- Bank Reconciliation
- Home Equity Loans
- Energy Conservation
- Technical Support
- Distribution Center Operations
- Stocking
- Shopping
- Arkansas
- Computer Proficiency
- Responsibility
- ITC
- Policies and Procedures
- Performance Testing Tools
- Product Knowledge
- Performance Reviews
- Compliance
- Award Winner
- Outlook
- Microsoft Word
- Agents
- Cash
- Budgets
- Formulation
- Culture
- Problem Solving
- Meetings
- Calibration
- Wireless
- Bridge
Derrick Mathis Summary
- Derrick Mathis, based in Atlanta, GA, US, is currently a Senior Manager, Customer Support at Heatcraft Worldwide Refrigeration. Derrick Mathis brings experience from previous roles at Heatcraft Worldwide Refrigeration, The Home Depot, Alorica and Alorica, Inc. Derrick Mathis holds a 2004 - 2008 B.S.B.A; Bachelor of Science in Business Administration @ University of Central Arkansas. With a robust skill set that includes Purchase Orders, SAP Sales & Distribution, Performance Motivation, Decision-Making, Change Management and more. Derrick Mathis has 3 emails and 3 mobile phone numbers on RocketReach.
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