Inbound Sales Representative @ (April 2016 - December 2019)
Customer Service Representative @ (June 2015 - March 2016)
Associate Research Manager @ (June 2013 - April 2015)
Technical Account Manager @ MarketTools, Inc. (January 2009 - June 2013)
Sr. Support - Level 2 @ MarketTools, Inc. (November 2006 - August 2012)
Customer Support Representitve @ MarketTools, Inc. (June 2005 - November 2006)
Derek Woerner Education
California State University, Chico
Bachelor of Arts (BA) (Communication and Media Studies)
1999-2003
Derek Woerner Skills
Account Management
Customer Advocacy
Customer Engagement
Customer Experience
Customer Relations
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Success
Data Analysis
Documentation
Enterprise Software
Market Research
NPS
Online Community Moderation
Outlook
Problem Solving
Project Management
SaaS
Technical Writing
Training
Windows
Customer Relationship Management Crm
Customer Relationship Management
Derek Woerner Summary
Derek Woerner, based in Sacramento, CA, US, is currently a Customer Success Manager at Top Echelon Software. Derek Woerner brings experience from previous roles at The Applicant Manager, MetrixLab and MarketTools, Inc.. Derek Woerner holds a 1999 - 2003 Bachelor of Arts (BA) in Communication and Media Studies @ California State University, Chico. With a robust skill set that includes Account Management, Customer Advocacy, Customer Engagement, Customer Experience, Customer Relations and more. Derek Woerner has 2 emails and 1 mobile phone numbers on RocketReach.
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