Derek Thurston Email
Product Manager, Contact Center Strategy and Optimization @ GEICO
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Derek Thurston Location
- United States
Derek Thurston Work
- Product Manager, Contact Center Strategy and Optimization @ (June 2026 - Present)
- Analytics Product Manager @ (September 2024 - Present)
- Contact Center Analyst @ (March 2023 - September 2024)
- Workforce Coordinator @ (August 2021 - March 2023)
- Bodily Injury Adjuster @ (November 2019 - August 2021)
- Liability Adjuster @ (June 2018 - November 2019)
- Personal injury @ (June 2017 - June 2018)
- Claims Liability Performance Coach @ (March 2016 - June 2016)
- Claims Specialist @ (May 2015 - March 2016)
Derek Thurston Education
- Southern New Hampshire University
Master's degree (Data Analytics)
2024-2027 - Southern New Hampshire University
Bachelor of Science - BS (Data Analytics)
2022-2024
Derek Thurston Skills
- A/B Testing
- Agile Methodologies
- Amazon Web Services (AWS)
- Analytical Skills
- Auto Claims
- Big Data
- Business Analysis
- Business Intelligence (BI)
- Business Process Improvement
- Change Management
- Claims Handling
- Claims Management
- Claims Resolution
- Coaching
- Coaching & Mentoring
- Contact Center Management
- Contact Center Operations
- Cross-functional Team Leadership
- Customer Experience
- Daily Reports
- Data Analysis
- Data Management
- Data Modeling
- Data Stewardship
- Data Visualization
- Data Warehousing
- Data-driven Decision Making
- Databases
- Insurance
- Insurance Claims
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Liability
- Liability Analysis
- Loss Adjusting
- Microsoft Excel
- Microsoft Power BI
- Negotiation
- Personal Injury Law
- Product Management
- Project Management
- Property Claims
- Property and Casualty Insurance
- SQL
- Stakeholder Analysis
- Statistical Data Analysis
- Tableau
- Time Management
- Workers' Compensation Claims
- Workforce Management
Derek Thurston Summary
- Derek Thurston, based in United States, is currently a Product Manager, Contact Center Strategy and Optimization at GEICO. Derek Thurston brings experience from previous roles at GEICO. Derek Thurston holds a 2024 - 2027 Master's degree in Data Analytics @ Southern New Hampshire University. With a robust skill set that includes A/B Testing, Agile Methodologies, Amazon Web Services (AWS), Analytical Skills, Auto Claims and more. Derek Thurston has 1 emails on RocketReach.
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