2019 -
now CLEC Operations and Support Supervisor @
2018 -
2019 Service and Product Specialist @
2016 -
2018 Customer Solutions Expert, Shaw Business @
2011 -
2016 Technical Support Supervisor, Shaw Cable @
2011 -
2011 In Home Solutions Representative @
2009 -
2011 Customer Service Support @
2008 -
2009 Billing and Sales Representative @
2007 -
2008 Night Crew Manager @
2005 -
2007 Assistant Manager @
2002 -
2005 Drywall and Taper @
Derek Pearson Education
Crescent Heights High School 2001
-
2004
Shaw Communications
null
Derek Pearson Skills
Leadership
Customer Experience
Recruitment Management
Team Building
Public Speaking
New Hire Orientations
Account Management
Sales
Business Acumen
Customer Retention
Technical Leadership
Strategic Initiatives
Customer Satisfaction
Telecommunications
Troubleshooting
Mentoring
Team Leadership
Process Improvement
Fundraising
Sales Management
Outside Sales
Performance Management
Microsoft Office
Contact Centers
Strategic Leadership
Supervisory Skills
Leadership Development
Change Management
Time Management
Employee Training
Training
Customer Service
Technical Support
Organizational Initiatives
Technical Recruiting
Business Strategy
Management
Project Management
Coaching
Call Centers
Queue Management
Recruiting
Hiring
Derek Pearson Summary
Derek Pearson, based in Calgary, AB, CA, is currently a Team Manager, CLEC at Rogers Communications. Derek Pearson brings experience from previous roles at Shaw Communications and Tech Support Supervisor @ Shaw Communications. Derek Pearson holds a 2001 - 2004 Crescent Heights High School. With a robust skill set that includes Leadership, Customer Experience, Recruitment Management, Team Building, Public Speaking and more. Derek Pearson has 2 emails on RocketReach.
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