Derek Mitchell Email
Professional Services Technician @ Manawa Networks
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Derek Mitchell Location
- Canada
Derek Mitchell Work
- Professional Services Technician @ (April 2026 - Present)
- Escalation Technician @ (September 2025 - Present)
- Support Desk Manager @ (February 2022 - September 2025)
- Support Desk Technician @ (May 2018 - February 2022)
- Information Technology Consultant @ (March 2012 - May 2018)
Derek Mitchell Education
- York University
Bachelor's degree (Information Technology)
2012-2016
Derek Mitchell Skills
- Active Directory
- Change Management
- Cisco Systems Products
- Client Handoff and Knowledge Transfer
- Coaching & Mentoring
- Computer Hardware Troubleshooting
- Conditional Access
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Cutover Planning
- Domain Name System (DNS)
- Firewall Administration
- Firewalls
- Fortinet
- Group Policy
- Hybrid Identity
- Hyper-V
- IT Infrastructure Projects
- IT Service Management
- Implementation and Deployment
- Incident Management
- Infrastructure Automation
- KPI Reporting
- Managed Services
- Microsoft 365
- Microsoft 365 Migration
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Graph
- Microsoft Office
- Migration Planning
- Migration Projects
- Multi-factor Authentication
- Network Switches
- Network Troubleshooting
- Performance Management
- Powershell
- Project Scoping and Estimation
- Queue Management
- Remote User Support
- Root Cause Analysis
- SD-WAN
- SSL Certificate Management
- Service Desk Management
- Service-Level Agreements (SLA)
- Setting Expectations
- SharePoint
- Small Business IT Solutions
- Staff Onboarding and Training
- Staff Scheduling
- Stakeholder Management
- Stakeholder Meetings
- Team Leadership
- Technical Documentation
- Technical Support
- Technical Team Management
- Technology Process Improvement
- Tenant Migration
- Terminal Services
- Ticketing Systems
- Time Management
- Ubiquiti UniFi
- VLAN
- Virtual Private Network (VPN)
- Virtualization
- Windows Endpoint Support
- Windows Server
Derek Mitchell Summary
- Derek Mitchell, based in Canada, is currently a Professional Services Technician at Manawa Networks. Derek Mitchell brings experience from previous roles at Manawa Networks. Derek Mitchell holds a 2012 - 2016 Bachelor's degree in Information Technology @ York University. With a robust skill set that includes Active Directory, Change Management, Cisco Systems Products, Client Handoff and Knowledge Transfer, Coaching & Mentoring and more. Derek Mitchell has 1 emails on RocketReach.
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