Director, IT Operations and Service Desk @ (March 2022 - December 2024)
Service Desk Director @ (March 2015 - March 2022)
Regional IT Manager US and CAN @ (January 2013 - January 2015)
Team Lead @ (January 2007 - January 2013)
Field Technician @ (January 2006 - January 2007)
Leader and Information Technology and Facilities @ North American Baptist Conference (January 2000 - January 2006)
Office Manager and Ministry Assistant @ (January 1997 - January 2000)
Missionary @ Christ for Children International (January 1996 - January 1997)
Derek Matsche Education
Trinity International University
Bachelor of Arts (Business Administration and Management, General)
1998-2001
Milwaukee Area Technical College
Associate Degree (Hotel/Hospitality Management)
1994-1996
Derek Matsche Skills
Software Documentation
Technical Support
IT Strategy
Team Leadership
Troubleshooting
Program Management
IT Management
Integration
Microsoft Exchange
Project Management
Networking
System Deployment
SharePoint
Analysis
Visio
IT Service Management
Help Desk Support
Windows 7
Microsoft SQL Server
Requirements Gathering
Requirements Analysis
Business Process
Hardware Support
Team Building
Microsoft Office
IT Operations
Team Management
Lotus Notes
Microsoft Excel
Virtual Teams
Escalation Resolution
Asset Managment
Strengths Development
IT Asset Management
Virtual Assistance
StrengthsFinder
Mentoring
Vendor Relationships
License Management
Acquisition Integration
Microsoft Word
Adobe Fireworks
Adobe DreamWeaver
Check Point Full Disk Encryption
Windows 8
Microsoft Lync
TeamViewer
Bomgar
Active Directory
Microsoft Office 365
SALT
Lake
Derek Matsche Summary
Derek Matsche, based in Milwaukee, WI, US, is currently a Client Success Manager at CCB Technology. Derek Matsche brings experience from previous roles at Crisis Prevention Institute, CCB Technology, Normet Corporation and CSC. Derek Matsche holds a 1998 - 2001 Bachelor of Arts in Business Administration and Management, General @ Trinity International University. With a robust skill set that includes Software Documentation, Technical Support, IT Strategy, Team Leadership, Troubleshooting and more. Derek Matsche has 2 emails and 2 mobile phone numbers on RocketReach.
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