Derek Mak Email
Head of Customer Experience @ Samsung
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Derek Mak Location
- Hong Kong
Derek Mak Work
- 2026 -now Head of Customer Experience @
- 2025 -2026 Head of Education Program @
- 2024 -2026 Head of Product and Strategy @
- 2023 -2024 Digital Experience (Conversational AI) - Global @
- 2022 -2023 Digital Solutions and Insights - EMEA @
- 2022 -2022 Central Strategy and Planning - EMEA @
- 2020 -2021 Market Operations - APAC @
- 2019 -2020 Community Operations - Hong Kong @
- 2018 -2022 Co-Founder @
- 2016 -2019 E-Commerce and Digital Marketing, Hong Kong and Macau @
- 2013 -2019 Management Trainee Programme @
- 2010 -2016 Store Operations, Hong Kong and Macau @
- 2011 -2013 Founder @ Gafas Eyeglasses
Derek Mak Education
- HKUST Business School
Master of Business Administration - MBA
- China Europe International Business School (CEIBS)
Master Courses | Digital Transformation and Change Management
- IE Business School
Master Courses | Innovation and Entrepreneurship
- Harvard Business School Executive Education
Executive Education at Uber
- The Hong Kong Polytechnic University
BSc in Computing Science
- Raimondi College, Hong Kong
Derek Mak Skills
- HR Consulting
- IT Infrastructure Design
- Customer Service
- Hiring Practices
- Retail Sales
- Mandarin
- Management
- Training
Derek Mak Summary
- Derek Mak, based in Hong Kong, is currently a Head of Customer Experience at Samsung Electronics. Derek Mak brings experience from previous roles at The MABA Group CIC, Easy Coach and Uber. Derek Mak holds a Master of Business Administration - MBA @ HKUST Business School. With a robust skill set that includes HR Consulting, IT Infrastructure Design, Customer Service, Hiring Practices, Retail Sales and more. Derek Mak has 2 emails on RocketReach.
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