Derek MacDonald Email & Phone Number
Cloud Migration and Implementation Delivery Sr. Manager @ Accenture
5 free lookup(s).
Derek MacDonald Location
- Los Angeles, CA, US
Derek MacDonald Work
- 2021 - now Cloud Migration and Implementation Delivery Sr. Manager @
- 2017 - now Global Customer Service Management Delivery Lead, ServiceNow @
- 2018 - 2021 Cloud Migration and Implementation Delivery Manager @
- 2016 - 2017 Business and Integration Architecture Specialist @
- 2022 - 2022 Chief Financial Officer @ Friends of the French Valley Library
- 2015 - 2016 Owner and Chief Operating Officer @
- 2015 - 2016 Implementation Specialist @ Cloud Sherpas
- 2014 - 2015 Sr. Enterprise Service Management Platform Analyst @
- 2013 - 2014 Consultant @
- 2012 - 2013 Customer Support Analyst - ServiceNow experience @
- 2006 - 2013 Customer Support Analyst @
- 2004 - 2005 Technical Support Representative @
Derek MacDonald Education
- Athabasca University
(Computer Science)
2014 - 2014 - Laurentian University - Algoma University College
(Computer Science)
2013 - 2013 - Sault College of Applied Arts and Technology
Computer Network Technologist (Information Technology)
2004 - 2005 - Sault College of Applied Arts and Technology
Computer Network Technician (Information Technology)
2002 - 2004 - St. Mary's College
High School (High School Diploloma)
1999 - 2002
Derek MacDonald Skills
- IT Service Management
- Incident Management
- Service-Now
- Problem Management
- Process Improvement
- ITIL
- ITIL v3 Foundations Certified
- Change Management
- Testing
- SaaS
- Integration
- Procedure Creation
- Service Desk
- Active Directory
- Technical Support
- BMC Remedy
- Remedy AR System
- Process Implementation
- Procedures Documentation
- Access Control Management
- JavaScript
- Casino Gaming
- Procedure Manuals
- Troubleshooting
- Project Management
- Windows 7
- CompTIA Network+ Certified
- Service-Now Certified System Administrator
- ITSM
- ServiceNow Workflow Implementation
- C++
- Agile Methodologies
- IT Operations
- Service Management
- Information Technology
- IT Management
- Windows Server
- Requests
- CompTIA A+ Certification
- Service-Now Process Improvement
- HTML
- Microsoft Certified Professional
- Agile Methodolgy
- User Acceptance Testing
- Service Delivery
- Lotus Notes
- Training
- Release Management
- SDLC
- Scrum
- Identity Management
- Social Media
- CompTIA Network+
- Business Development
- Training Material
- Service Now Certified
- Strategy
- Service Now Process Improvement
- Service Now Certified System Administrator
- Access Control
- Service Now Process
- SQL
- Servicenow Workflow
- Business Analysis
- Itil V3 Foundations
- Strategic Planning
- Microsoft Certified
Derek MacDonald Summary
- Derek MacDonald, based in Los Angeles, CA, US, is currently a Cloud Migration and Implementation Delivery Sr. Manager at Accenture. Derek MacDonald brings experience from previous roles at Accenture and Friends of the French Valley Library. Derek MacDonald holds a 2014 - 2014 Athabasca University. With a robust skill set that includes IT Service Management, Incident Management, Service-Now, Problem Management, Process Improvement and more. Derek MacDonald has 3 emails and 1 mobile phone numbers on RocketReach.
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