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Derek Humphrey Location
Braselton, GA, US
Derek Humphrey Work
Senior CCaaS Engineer @ (January 2023 - Present)
Senior Software Integration Engineer @ (May 2021 - January 2023)
Software Integration Engineer @ (August 2018 - May 2021)
Expert Services Team Lead @ (July 2017 - August 2018)
Sr. Solution Deployment Engineer @ (June 2015 - July 2017)
Software Engineer I @ (May 2014 - June 2015)
Run Team - Ticket Triage @ (September 2013 - May 2014)
Installation Technician @ (April 2012 - October 2013)
Derek Humphrey Education
Westwood College - Denver North
Bachelor’s Degree (Game Software Development)
2006-2009
Derek Humphrey Skills
.NET Framework
Business Process Improvement
C#
CRM
CXone Studio
Customer Experience
Customer Satisfaction
IVR
JSON
JavaScript
Microsoft SQL Server
Networking
Process Improvement
SQL
Salesforce.com
Software Documentation
Team Leadership
Telecommunications
Tortoise SVN
Troubleshooting
VBA
Vendor Management
Visual Studio
VoIP
Voice over IP (VoIP)
Windows Server
Derek Humphrey Summary
Derek Humphrey, based in Braselton, GA, US, is currently a Senior CCaaS Engineer at Included Health. Derek Humphrey brings experience from previous roles at NICE CXone. Derek Humphrey holds a 2006 - 2009 Bachelor’s Degree in Game Software Development @ Westwood College - Denver North. With a robust skill set that includes .NET Framework, Business Process Improvement, C#, CRM, CXone Studio and more. Derek Humphrey has 1 emails on RocketReach.
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