Derek Hearst Email & Phone Number
Director of Operations @ PrudentRx
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Derek Hearst Location
- Winter Park, FL, US
Derek Hearst Work
- Director of Operations @ (January 2025 - Present)
- Associate Director of Contact Center Operations @ (April 2024 - January 2025)
- Senior Manager Digital Strategy @ (February 2023 - November 2023)
- Contact Center Manager Consumer Sales and Care @ CenturyLink (formerly Embarq) (February 2009 - February 2023)
- Operations Manager @ Embarq (September 2005 - January 2009)
Derek Hearst Education
- University of Central Florida
Bachelor's degree (MULTI/INTERDISCIPLINARY STUDIES)
Derek Hearst Skills
- Business Process Improvement
- Call Center
- Call Center Development
- Call Centers
- Contact Center Management
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Defining Requirements
- Key Performance Indicators
- Managed Services
- Management
- Monitoring Performance
- Performance Management
- Performance Motivation
- Process Improvement
- Sales
- Sales Management
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Telephony
- Training
- Vendor Management
- VoIP
- Workforce Management
Derek Hearst Summary
- Derek Hearst, based in Winter Park, FL, US, is currently a Director of Operations at PrudentRx. Derek Hearst brings experience from previous roles at PrudentRx, Lumen Technologies, CenturyLink (formerly Embarq) and Embarq. Derek Hearst holds a Bachelor's degree in MULTI/INTERDISCIPLINARY STUDIES @ University of Central Florida. With a robust skill set that includes Business Process Improvement, Call Center, Call Center Development, Call Centers, Contact Center Management and more. Derek Hearst has 1 emails and 1 mobile phone numbers on RocketReach.
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