Derek Ernst Email & Phone Number
Head of AI Tech Strategy and Execution @ EchoStar Corporation
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Derek Ernst Location
- Denver, CO, US
Derek Ernst Work
- 2024 -now Head of AI Tech Strategy and Execution @
- 2023 -now Customer Experience Consultant @ CXO Consulting
- 2021 -2023 Director, Support Experience @
- 2018 -2021 Director Customer Experience, ACS Strategy and Operations @
- 2018 -2018 Senior Director Customer Experience, Customer Support and Advocacy @
- 2016 -2018 Director, Partner Success @
- 2014 -2016 Manager, Learning and Development @
- 2014 -2014 Co-Founder and Director of Operations @
- 2002 -2014 Director, Customer Support Center @
- 1995 -2002 Senior Operations Analyst @
- 1990 -1994 Cryptologic Technician Operator (CTO3) @
Derek Ernst Education
- Penn State University
Management
- Embry-Riddle Aeronautical University
Aeronautical Engineering
Derek Ernst Skills
- Call Centers
- Process Improvement
- Vendor Management
- Leadership
- Telecommunications
- Management
- Customer Satisfaction
- Team Building
- Avaya
- Customer Retention
- Customer Experience
- Project Management
- Troubleshooting
- Training
- Team Leadership
- Cross-functional Team Leadership
- Operations Management
- Program Management
- Coaching
- IVR
- Call Routing
- Call Center Development
- Business Analysis
- Quality Assurance
- Recruiting
- Staff Development
- Process Management
- Organizational Leadership
- Software Documentation
- VoIP
- Voice over IP (VoIP)
- Contact Centers
- Customer Support
- Curriculum Development
- Business Process Improvement
- Human Resources
- Organizational Design
- Organizational Development
- Software as a Service (SaaS)
- Account Management
- Customer Success
- Software As A Service Saas
- Voice Over Ip Voip
- Cross Functional Team Leadership
- Voice Over Ip
- Software as a Service
Derek Ernst Summary
- Derek Ernst, based in Denver, CO, US, is currently a Head of AI Tech Strategy and Execution at EchoStar Corporation. Derek Ernst brings experience from previous roles at CXO Consulting, Shopify, Adobe and Marketo. Derek Ernst holds a Management @ Penn State University. With a robust skill set that includes Call Centers, Process Improvement, Vendor Management, Leadership, Telecommunications and more. Derek Ernst has 2 emails and 2 mobile phone numbers on RocketReach.
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