Derek Ernst Email & Phone Number
Head of AI Tech Strategy and Execution @ EchoStar Corporation
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Derek Ernst Location
- Denver, CO, US
Derek Ernst Work
- Head of AI Tech Strategy and Execution @ (November 2024 - Present)
- Customer Experience Consultant @ CXO Consulting (October 2023 - Present)
- Director, Support Experience @ (August 2021 - August 2023)
- Director Customer Experience, ACS Strategy and Operations @ (November 2018 - August 2021)
- Senior Director Customer Experience, Customer Support and Advocacy @ (July 2018 - November 2018)
- Director, Partner Success @ (January 2016 - January 2018)
- Manager, Learning and Development @ (January 2014 - January 2016)
- Co-Founder and Director of Operations @ (January 2014 - January 2014)
- Director, Customer Support Center @ (January 2002 - January 2014)
- Senior Operations Analyst @ (November 1995 - June 2002)
- Cryptologic Technician Operator (CTO3) @ (January 1990 - January 1994)
Derek Ernst Education
- Embry-Riddle Aeronautical University
Aeronautical Engineering
- Penn State University
Management
Derek Ernst Skills
- Call Centers
- Process Improvement
- Vendor Management
- Leadership
- Telecommunications
- Management
- Customer Satisfaction
- Team Building
- Avaya
- Customer Retention
- Customer Experience
- Project Management
- Troubleshooting
- Training
- Team Leadership
- Cross-functional Team Leadership
- Operations Management
- Program Management
- Coaching
- IVR
- Call Routing
- Call Center Development
- Business Analysis
- Quality Assurance
- Recruiting
- Staff Development
- Process Management
- Organizational Leadership
- Software Documentation
- VoIP
- Voice over IP (VoIP)
- Contact Centers
- Customer Support
- Curriculum Development
- Business Process Improvement
- Human Resources
- Organizational Design
- Organizational Development
- Software as a Service (SaaS)
- Account Management
- Customer Success
- Software As A Service Saas
- Voice Over Ip Voip
- Cross Functional Team Leadership
- Voice Over Ip
- Software as a Service
Derek Ernst Summary
- Derek Ernst, based in Denver, CO, US, is currently a Head of AI Tech Strategy and Execution at EchoStar Corporation. Derek Ernst brings experience from previous roles at CXO Consulting, Shopify, Adobe and Marketo. Derek Ernst holds a Aeronautical Engineering @ Embry-Riddle Aeronautical University. With a robust skill set that includes Call Centers, Process Improvement, Vendor Management, Leadership, Telecommunications and more. Derek Ernst has 2 emails and 1 mobile phone numbers on RocketReach.
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