2012 -2014 New Sales Operations Director | Customer Experience @
2010 -2012 Director Outbound Sales Operations | Customer Experience @
2007 -2009 Senior Site Operations Director | Customer Experience @ Wyndham Vacation Ownership
1997 -2007 Vice President Operations | VP Training Director | Customer Experience @
Dennis Manning Education
Lesley University
Master of Science (MS) (Workforce Development and Training)
1999-2001
King's College
BA/BS (English, Marketing)
1980-1985
Our Lady of Lourdes Regional
graduated top 20 (College Prep)
1976-1980
Dennis Manning Skills
Team Building
Call Center
Customer Service
Process Improvement
Performance Management
Budgets
Strategic Planning
Change Management
Leadership
Customer Satisfaction
Training
Coaching
Program Management
Management
Project Management
Full P&L Responsibility
Myers-Briggs Certified
Instructional Design
Sales Management
Customer Experience
Customer Retention
Project Planning
Business Analysis
CRM
Business Development
Call Center Development
Employee Relations
Leadership Development
Management Consulting
Cross-functional Team Leadership
Sales
Start-ups
Vendor Management
Recruiting
New Business Development
Business Strategy
Analysis
Business Process Improvement
Employee Engagement
Workforce Management
Contract Negotiation
Team Leadership
Risk Management
Business Planning
Team Management
Account Management
Negotiation
Operations Management
Forecasting
Marketing
B2C
Public Speaking
Networking
Start Ups
Strategy
Operations
Cross Functional Team Leadership
Microsoft Excel
Myers Briggs Certified
Sales Trainings
Shares
Design
Multi Location
NICE
Revenue
Financial Services
Witness
Metrics
Multi Site
Hotels
Symposium
Contact Centers
Knowledge Base
Performance Improvement
Loans
Delivery
Training Needs Analysis
Training and Development
Finance
Business Culture
Calls
Time Management
Wilton
Consumer
Restaurants
Firo B
Internet Banking
Vendors
Business Services
English
Turkey
Lean Manufacturing
Entry
Executive Management
Avaya Technologies
American
Loan Sales
Home
Scorecard
Communication
Interviews
Startups
Net
Loan Servicing
Agents
Responsibility
Profit
Savings
P&l Management
Incentive Programs
Call Centers
Temporary Placement
Accounting
Instruction
Surveying
Reports
Service Delivery
ATM networks
Covey
New Hire Training
Organizational Development
Hiring
Green Belt
Management Development
System
Vru
Blue Pumpkin
MBTI
On Line
Manning
Dennis Manning Summary
Dennis Manning, based in Fort Lauderdale, FL, US, is currently a Chief Executive Officer at Danforthmusic.org. Dennis Manning brings experience from previous roles at GhostBed, Danforth Consulting, Nature's Sleep and Leadership for Directors of Customer Experience & Operations Nationwide. Dennis Manning holds a 1999 - 2001 Master of Science (MS) in Workforce Development and Training @ Lesley University. With a robust skill set that includes Team Building, Call Center, Customer Service, Process Improvement, Performance Management and more. Dennis Manning has 3 emails and 2 mobile phone numbers on RocketReach.
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