Dennis Hauser Email & Phone Number
Product Manager, Modern Workplace (Customer Journey) @ Black Box
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Dennis Hauser Location
- Chicago, IL, US
Dennis Hauser Work
- 2021 -2024 CX Solutions Architect @
- 2025 -now Product Manager, Modern Workplace (Customer Journey) @
- 2015 -2021 Senior Consultant @
- 1999 -2015 Customer Interaction Practice Leader @
- 1995 -1999 Call Center Director @ Trase Miller Group
- 1994 -1995 Director of Operations @ Resort Tour & Cruise
- 1992 -1994 Director of Customer Service and Training @ Consortium for International Earth Science Information Network
- 1990 -1992 Director of Customer Service @
- 1990 -1990 Consultant @ Contract Employment While Engaged in Search
- 1982 -1990 Director of Customer Service @
- 1981 -1982 Engineering Recruiter @
- 1978 -1981 Owner @ Camera Hut
Dennis Hauser Education
- Indiana University Indianapolis
- Indiana Wesleyan University
Dennis Hauser Skills
- CX
- Contact Center as a Service (CCaaS)
- Leadership
- Contact Centers
- Strategy
- Call Center
- Call Centers
- Customer Satisfaction
- Management
- Solution Selling
- Workforce Management
- CRM
- Customer Service
- Managed Services
- IP
- Training
- Vendor Management
- IVR
- Sales
- Account Management
- Team Building
- Telephony
- Customer Experience
- Unified Communications
- SaaS
- CTI
- Networking
- Professional Services
- Pre-sales
- Service Delivery
- Customer Retention
- Outsourcing
- Call Center Development
- Inbound Marketing
- Direct Sales
- Telemarketing
- Cross-functional Team Leadership
- Analytics
- ACD
- Workforce Planning
- Quality Control
- Recruiting
- Business Intelligence
- Incentives
- Wireless
- SIP
- contact center
- BPO
- Salesforce.com
- quality monitoring
- Java
- Retention
- Public Speaking
- Cross Functional Team Leadership
- Testing
- Staff Retention
- VoIP
- Telecommunications
- Pre Sales
Dennis Hauser Summary
- Dennis Hauser, based in Chicago, IL, US, is currently a Product Manager, Modern Workplace (Customer Journey) at Black Box. Dennis Hauser brings experience from previous roles at Black Box, PowerHouse Consulting, Unify and Trase Miller Group. Dennis Hauser holds a Indiana University Indianapolis. With a robust skill set that includes CX, Contact Center as a Service (CCaaS), Leadership, Contact Centers, Strategy and more. Dennis Hauser has 3 emails and 4 mobile phone numbers on RocketReach.
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