Denise Hefner Email & Phone Number
Principal Consultant and Recruiter @ Vitality Advising LLC
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Denise Hefner Location
- Denver, CO, US
Denise Hefner Work
- Principal Consultant and Recruiter @ (January 2019 - Present)
- Vice President, Customer Experience @ (January 2024 - January 2025)
- Vice President, Customer Success @ (January 2021 - January 2022)
- Senior Director, Customer Success and Support @ (January 2017 - January 2020)
- Senior Director, Care Center of Excellence @ (January 2012 - January 2017)
- Director, Customer Care Operations @ (January 2002 - January 2012)
Denise Hefner Education
- University of Oregon
Bachelor of Arts (B.A.) (English Literature)
- Colorado State University Global
Master of Science (M.S.) (Organizational Development)
- GoLeanSixSigma
Green Belt Certification (Lean Six Sigma)
2021 - Prosci, Inc.
ADKAR Change Management Certification
2015
Denise Hefner Skills
- Account Management
- Adventure Travel
- B2C
- Broadband
- Business-to-Business (B2B)
- CRM
- Call Centers
- Contact Center Operations
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- Enterprise Software
- European Travel
- Full Cycle Recruiting
- Leadership
- Management
- NPS Deployment and Analysis
- Operations Management
- Organizational Development
- Organizational Effectiveness
- Performance Management
- Process Improvement
- Project Management
- Recruiting
- Sales Operations
- Sales Process
- Salesforce.com
- Site Leadership
- Software as a Service (SaaS)
- Strategic Partnerships
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Technical Support
- Telecommunications
- Training
- Travel Planning
- Vacation Planning
- Vendor Management
- Wireless
- Workforce Management
- Call Center
- VoIP
- Telephony
- Direct Sales
- Avaya
- Troubleshooting
- Managed Services
- Solution Selling
- Public Speaking
- Healthcare
- Microsoft Office
- Cross Functional Team Leadership
- Software As A Service Saas
- Software as a Service
Denise Hefner Summary
- Denise Hefner, based in Denver, CO, US, is currently a Principal Consultant and Recruiter at Vitality Advising LLC. Denise Hefner brings experience from previous roles at Formstack, Majesco, Upserve and Comcast. Denise Hefner holds a Bachelor of Arts (B.A.) in English Literature @ University of Oregon. With a robust skill set that includes Account Management, Adventure Travel, B2C, Broadband, Business-to-Business (B2B) and more. Denise Hefner has 2 emails and 1 mobile phone numbers on RocketReach.
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