Denis Herail Email & Phone Number
VP Customer Care - Ornikar @ Ornikar
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Denis Herail Location
- Nanterre, FR
Denis Herail Work
- 2025 -now VP Customer Care - Ornikar @
- 2021 -2025 Senior director Customer Care - EMEA - customer service and fraud and moderation operations for Meetic @
- 2018 -2021 Head of customer care operations and Customer Satisfaction @
- 2015 -2018 Manager - Digital and Strategy - CX @
- 2013 -2015 Program manager - Customer Service transformation - COPC @
- 2012 -2013 Business Consultant - CRM tools @
- 2009 -2012 Presales consultant - CRM contact center solutions @
- 2009 -2009 Presales consultant : ToIP @
- 2007 -2009 Trainer : ToIP, management tools, marketing @
- 2006 -2007 Science and Technology department @ French Embassy
- 2005 -2006 Internship - Test and validation and support and Implementation departments @
Denis Herail Education
- ENSEEIHT 2002-2006
- Centro Politecnico Superior de Zaragoza 2004-2005
- Lycée Clémenceau 2000-2002
- Thiga Academy 2023
Denis Herail Skills
- Contact Centers
- COPC
- CRM
- Project Management
- Customer Service
- Customer Experience
- Customer Satisfaction
- Contact Center Management
- Program Management
- Pre-sales
- ITIL
- WFM
- VoIP
- SIP
- ACD
- CTI
- IVR
- Unified Communications
- Avaya
- Alcatel
- Cisco Technologies
- Genesys
- Communications unifiées
- Avant-vente
- Centre d'appel
- Expérience client
- Gestion de projet
- Télécommunications
- Gestion de la relation client (CRM)
- Luxury
- Centre Dappel
- Digital Strategy
- Retail
- Strategy
- Telco
- Avant Vente
- Gestion De La Relation Client Crm
- Pre Sales
- Gestion De La Relation Client
Denis Herail Summary
- Denis Herail, based in Nanterre, FR, is currently a VP Customer Care - Ornikar at Ornikar. Denis Herail brings experience from previous roles at Match Group, Europcar Mobility Group, BearingPoint and Orange. Denis Herail holds a 2002 - 2006 ENSEEIHT. With a robust skill set that includes Contact Centers, COPC, CRM, Project Management, Customer Service and more. Denis Herail has 2 emails and 1 mobile phone numbers on RocketReach.
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