2014 -2016 Catalogue Operations Manager - SNOW Service Catalog @
2012 -2014 Change Manager @
2010 -2012 Senior - Quality Team Lead @
2009 -2010 Subject Matter Expert - Shortfalls and Redemption @
2008 -2009 Senior CSR @
2007 -2008 Sr. Tech Support @
2006 -2007 Customer Support Specialist @
Dencil Devassy Education
Loyola College
Bachelor of Science (B.Sc.) (Chemistry)
2002-2005
Kerala Vidhyalayam
Dencil Devassy Skills
Stakeholder Engagement
Vendor Management
Risk Analysis
Project Control
Peer Reviews
KPI Reporting
Sprint Planning
Project Plans
Client Communication
Product Lifecycle Management
Cross-functional Team Leadership
Entrepreneurship Development
Dashboards
Cost Management
Program Planning
Operational Excellence
Agile & Waterfall Methodologies
Stakeholder Management
Planning Budgeting & Forecasting
Resource Management
Computer Science
Problem Solving
Communications Planning
Client Side
Business Case Preparation
Business Case Development
Budget Management
Business Decision Making
Technology Leadership
Recovery Plans
Business Continuity
Customer Satisfaction
Risk Management
Risk Assessment
Business Process
Customer Relationship Management (CRM)
Test Planning
Scaled Agile Framework
Relationship Building
Presentations
Presentation Skills
New Product Rollout
Oral Communication
Communication
Communication Training
Building Trust
Project Coordination
Project Portfolio Management
Project Management
IT Service Management
Business Analysis
ITIL
Program Management
Microsoft Office
Microsoft Excel
Management
Leadership
People Management
Process Improvement
Catalog Management
Change Management
Microsoft Endpoint Configuration Manager
ServiceNow
Deployment Management
Project Planning
Operations Management
Analytical Skills
Information Technology
Project Implementation
Global Delivery
WaaS
Agile Methodologies
Dencil Devassy Summary
Dencil Devassy, based in India, is currently a Senior Program Manager at Gadgeon Systems Inc.. Dencil Devassy brings experience from previous roles at Gadgeon Systems Inc. and EY. Dencil Devassy holds a 2002 - 2005 Bachelor of Science (B.Sc.) in Chemistry @ Loyola College. With a robust skill set that includes Stakeholder Engagement, Vendor Management, Risk Analysis, Project Control, Peer Reviews and more. Dencil Devassy has 2 emails on RocketReach.
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