Sr. Technology Support Analyst @ (February 2006 - Present)
Sr. Technical Support Analyst @ (February 2006 - October 2013)
Preauthorization and Referral Representative @ Primary Care Associates (May 2000 - May 2002)
Preauthorization and Referal Representative @ Lewis Gale Clinic (January 1987 - January 2002)
Dena Spencer Education
ECPI
Associate's degree (IT/Networking)
2002-2004
Northside High School
General (Regular/)
1983-1986
Dena Spencer Skills
Business Analysis
Business Process Improvement
Call Centers
Collaborative Problem Solving
Contact Centers
Customer Service
Customer Service Management
Documentation
Health Insurance
Healthcare
Incident Investigation
Information Technology
Insurance
Microsoft Excel
Microsoft Office
Microsoft Word
Outlook
PowerPoint
Problem Solving
Process Improvement
Project Management
Property & Casualty Insurance
Risk Management
Software Documentation
Software Project Management
Team Building
Teamwork
Technical Writing
Training
Troubleshooting
Vendor Management
Windows
business office
Dena Spencer Summary
Dena Spencer, based in Roanoke, VA, US, is currently a ATSC Project Implementation Analyst at Allstate. Dena Spencer brings experience from previous roles at Allstate, Allstate Insurance Agency, Primary Care Associates and Lewis Gale Clinic. Dena Spencer holds a 2002 - 2004 Associate's degree in IT/Networking @ ECPI. With a robust skill set that includes Business Analysis, Business Process Improvement, Call Centers, Collaborative Problem Solving, Contact Centers and more. Dena Spencer has 2 emails and 2 mobile phone numbers on RocketReach.
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