Den Li Email

Lead - Customer Transition Strategy and Planning @ Commonwealth Bank

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Den Li Location

Melbourne, VIC, AU

Den Li Work

2025 - now Lead - Customer Transition Strategy and Planning @ Commonwealth Bank
2024 - 2025 Product Owner (Senior Manager) - Merchant Transition @ Commonwealth Bank
2023 - 2024 Design Manager (Acting) - Merchant Services and HICAPS @ NAB

2021 - 2023 Senior Service Designer - Merchant Payments and HICAPS @ NAB
2019 - 2021 CX Design Lead and Principal Digital Product Owner @ Vocus Communications
2018 - 2019 Omni-Channel CX Lead @ Bupa UK
2017 - 2018 Commercial Partner - Customer Experience and Transformation @ Telstra
2016 - 2017 Commercial Partner - Customer Lifetime Valuation @ Telstra
View Department
2015 - 2016 Commercial Analyst - Transformation PMO @ Telstra
2014 - 2015 Commercial Analyst - NPS and CX End-to-End Economics @ Telstra

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Den Li Education

University of Sydney
Short Course (Design-Led Strategy: Design Thinking for business strategy & entrepreneurship)
2020 - 2020
Massachusetts Institute of Technology
Short Course (Big Data and Social Physics)
2014 - 2014
University of Birmingham
Short Course (Cooperation in the Contemporary World)
2014 - 2014

University of Melbourne
Bachelor of Commerce - BCom (Accounting & Finance)
2007 - 2010

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Den Li Summary

Den Li, based in Melbourne, VIC, AU, is currently a Lead - Customer Transition Strategy and Planning at Commonwealth Bank. Den Li brings experience from previous roles at Commonwealth Bank, NAB and Vocus Group Limited. Den Li holds a 2020 - 2020 Short Course in Design-Led Strategy: Design Thinking for business strategy & entrepreneurship @ University of Sydney. Den Li has 2 emails on RocketReach.

Den Li Emails

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