Deepthy Nandakumar Email
Head of Operations @ Nova Benefits
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Deepthy Nandakumar Location
- Bengaluru, KA, IN
Deepthy Nandakumar Work
- Head of Operations @ (September 2024 - Present)
- Head of Operations-Health claims @ (November 2021 - August 2024)
- Head of Projects and Process excellence-Customer Happiness @ (January 2020 - October 2021)
- Service delivery Leader-Customer Service @ Karvy Digikonnect (March 2018 - December 2019)
- Service Delivery Leader- Operations @ (April 2005 - April 2015)
Deepthy Nandakumar Skills
- AI Ethics and workflow Automation
- AI Strategy
- Analytical Skills
- Analytics
- Artificial Intelligence (AI)
- Back Office Operations
- Business Analysis
- Business Analyst
- Business Forecasting
- Business Insights
- Business Process Automation
- Business Process Outsourcing (BPO)
- Business Process Re-engineering
- CSAT
- CX Transformation
- Certified COPC Implementation Leader
- Change Management
- Claims
- Contact Centers
- Cross-functional Team Leadership
- Customer Communication
- Customer Experience
- Customer Lifecycle Management
- Customer Relationship Management (CRM)
- Customer Service
- Customer Success
- Dashboard Metrics
- Data Analytics
- Data Science workflows
- Digital Transformation
- Digitization
- Executive Leadership
- Governance and Compliance
- Health Claims Management
- International Project Management
- Journey Mapping
- Leadership
- Machine Learning
- Net Promoter Score
- Operational Excellence
- Operations Management
- Organizational Leadership
- P&L ownership
- People Management
- Performance Management
- Performance Metrics
- Process Automation
- Process Excellence
- Process Optimization
- Program Management
- Project Management
- Quality Assurance
- Robotic Process Automation (RPA)
- Service Delivery
- Stakeholder Management
- Strategic Growth
- Strategic Thinking
- Team Management
- Thought Leadership
- sla & KPI design
- strategic operations
- tech enabled scaling
Deepthy Nandakumar Summary
- Deepthy Nandakumar, based in Bengaluru, KA, IN, is currently a Head of Operations at Nova Benefits. Deepthy Nandakumar brings experience from previous roles at Digit Insurance, Karvy Digikonnect and Siemens. With a robust skill set that includes AI Ethics and workflow Automation, AI Strategy, Analytical Skills, Analytics, Artificial Intelligence (AI) and more. Deepthy Nandakumar has 1 emails on RocketReach.
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Top Nova Benefits Employees
Karan Shridhar
Founder's Office
Bengaluru, KA, IN
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Associate Vice President
Karnataka, India
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