Deepankar Ghosh Email

Assistant Vice President @ HSBC

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Deepankar Ghosh Location

Gurugram, HR, IN

Deepankar Ghosh Work

Assistant Vice President @ (January 2025 - Present)
Senior Workforce Manager @ (July 2022 - December 2024)
WFM Manager @ (August 2020 - June 2022)
WFM MANAGER @ Intelenet Global Services (August 2018 - January 2019)
WFM Manager @ Intelenet Global Services (August 2018 - January 2019)
Lead Business Analyst - WFM Manager @ (November 2013 - March 2018)
Lead Business Analyst @ (November 2013 - March 2018)
Senior Team Lead Ops @ (July 2010 - October 2013)
Duty Officer @ (July 2007 - November 2009)
Process Developer @ (January 2005 - June 2007)

Deepankar Ghosh Education

Graduate
Bachelor of Arts (B.A.) (Art/Art Studies, General)
2005-2008

Deepankar Ghosh Skills

BPO
Transition Management
Process Migration
Service Delivery
Process Excellence
Vendor Management
Aspect Administrator
Capacity Planning
Conflict Management
Chalk
Cards
Corrective Actions
Credit Cards
Overseeing
Territories
Ability to Work Independently
Numerical Analysis
Location
Cost
Global Solutions
Mentoring
eWFM
Serving
Induction
Corporate Training
Savings
Contact Centers
Australia
Temporary Placement
SME
Achieving Results
Delhi
Organizational Structure
Management
Design
Viz
Ipcc
Line of Business
Short
Efficiency Management
General Electric
American Express
Long Range
Chat
Integration
Metrics
Data Mining
Hiring
Strength Training
Accounting
Workflow
Execution
Bright
Demanding
Forecasting
Troubleshooting
System
Business Services
Real Time
Team Management
Utilization
Followership
Reports
Engineering
Strategy
Workforce Management
Process Creation
Supervision
Variety of Industries
Budgeting
Variable
Microsoft Excel
Testing
Training
Point of Contact
Customer Service
Sla
Calculations
Subject Matter Expert
Scheduling
Project Management
Quality Control
Earlier
System Monitoring
Capital
Call Centers
Captive
Empower
Queue Management
Analysis
Mindset
Drawing
Business Continuity Planning
Shrinkage
Handling Money
Staff Utilization
Perspective
Onshore
Yahoo
Data Analysis
Floors
Communication
Schedules
Patience
Detail
Tact
Business Alignment
Modeling
Project Bidding
Business Analysis
ERP
Lead a Team
Strategic Planning
National Level
Operations
Queries
Time Management
Avaya Technologies
Project Planning
Project
House
New Zealand
Dashboard
Analytics
Standardization
Presentations
Call Quality
Responsibility
Customer Experience
Attrition
Banking
Labor Issues
International
Art
Efficient
Google Groups
Process Improvement
Canada
India
Agents
Manpower
Decision Making
Fish Philosophy
Rta
Budgets
Financial Transactions
Business Communications
Optimization
MIS
Delivery
Recruiting
Bands
Automation
Gaps
Databases

Deepankar Ghosh Summary

Deepankar Ghosh, based in Gurugram, HR, IN, is currently a Assistant Vice President at HSBC. Deepankar Ghosh brings experience from previous roles at TaskUs, Cognizant and Intelenet Global Services. Deepankar Ghosh holds a 2005 - 2008 Bachelor of Arts (B.A.) in Art/Art Studies, General @ Graduate. With a robust skill set that includes BPO, Transition Management, Process Migration, Service Delivery, Process Excellence and more. Deepankar Ghosh has 1 emails on RocketReach.