2013 -2016 Director, Global Support and Deployment @
2011 -2013 EMEA Site Lead and Technical Support Senior Manager @
2008 -2011 Co-founder and Director @
2007 -2008 Assistant Vice President - Service Delivery @ Satyam BPO
2006 -2007 Area Manager, Technical Support @
2002 -2006 Director Operations @
2002 -2002 Hotelier @
1996 -2002 Hotelier @
Deepak Thomas Education
Columbia Business School
Digital Marketing Program (Customer Engagement (Social media, Planning and Analytics), null)
2018-2018
IHMCT Kovalam
Hotel Management (Hotel Management)
1993-1996
St. Xaviers College, Trivandrum, Kerala
Deepak Thomas Skills
Operations Management
Training
Call Centers
Service Delivery
Business Development
Leadership
BPO
CRM
Outsourcing
Customer Retention
Team Building
Team Management
Customer Satisfaction
Project Management
Transition Management
Entrepreneurship
Performance Management
Strategic Planning
Employee Engagement
Process Improvement
Business Analysis
Cross-functional Team Leadership
Program Management
Strategy
Change Management
Offshoring
Vendor Management
Management
Business Process Improvement
Program Manager
Support
Operations
Cross Functional Team Leadership
Technical Support
Services
Deepak Thomas Summary
Deepak Thomas, based in Dubai, AE, is currently a Chief Operating Officer at Baseball United. Deepak Thomas brings experience from previous roles at Baseball United, Stealth, HUMAN (HOME OF HUMAN) and Amazon. Deepak Thomas holds a 2018 - 2018 Digital Marketing Program (Customer Engagement in Social media, Planning and Analytics), null @ Columbia Business School. With a robust skill set that includes Operations Management, Training, Call Centers, Service Delivery, Business Development and more. Deepak Thomas has 2 emails and 3 mobile phone numbers on RocketReach.
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