Director, Global Support and Deployment @ (July 2013 - October 2016)
EMEA Site Lead and Technical Support Senior Manager @ (January 2011 - July 2013)
Co-founder and Director @ (August 2008 - January 2011)
Assistant Vice President - Service Delivery @ Satyam BPO (August 2007 - August 2008)
Area Manager, Technical Support @ (July 2006 - August 2007)
Director Operations @ (November 2002 - July 2006)
Hotelier @ (May 2002 - November 2002)
Hotelier @ (June 1996 - April 2002)
Deepak Thomas Education
Columbia Business School
Digital Marketing Program (Customer Engagement (Social media, Planning and Analytics))
2018-2018
IHMCT Kovalam
Hotel Management
1993-1996
St. Xavier's College
Deepak Thomas Skills
Analytical Skills
BPO
Business Accumen
Business Analysis
Business Development
Business Growth, Expansion & Transformation
Business Planning
Business Process Improvement
CRM
Call Centers
Change Management
Conflict Resolution
Cost Optimization
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Employee Engagement
Entrepreneurship
Financial Performance
Financial accumen
Innovation & Advanced Technologies
Judgement & Decision-Making
Leadership
Leadership & Organizational Development
Management
Negotiation & Influencing
Offshoring
Operational Excellence
Operations
Operations Management
Outsourcing
Partnership Development
Performance Management
Process Improvement
Program Management
Project Management
Research & Development
Service Delivery
Strategic Partnerships
Strategic Planning
Strategic Vision & Execution
Strategy
Sustainability
Team Building
Team Management
Teamwork
Training
Transition Management
Vendor Management
Program Manager
Support
Cross Functional Team Leadership
Technical Support
Services
Deepak Thomas Summary
Deepak Thomas, based in Dubai, AE, is currently a Chief Operating Officer at Baseball United. Deepak Thomas brings experience from previous roles at Baseball United, Stealth, HUMAN (HOME OF HUMAN) and Amazon. Deepak Thomas holds a 2018 - 2018 Digital Marketing Program (Customer Engagement in Social media, Planning and Analytics) @ Columbia Business School. With a robust skill set that includes Analytical Skills, BPO, Business Accumen, Business Analysis, Business Development and more. Deepak Thomas has 2 emails and 3 mobile phone numbers on RocketReach.
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