Deepak Singh Email & Phone Number
Customer Support Manager @ Japam
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Deepak Singh Location
- Chandigarh, CH, IN
Deepak Singh Work
- Customer Support Manager @ (March 2025 - Present)
- Quality Analyst @ (July 2024 - March 2025)
- Quality Analyst @ (September 2023 - March 2024)
- Process Trainer @ (February 2021 - March 2023)
- Customer Service Representative @ (September 2020 - February 2021)
Deepak Singh Education
- Panjab University, Chandigarh
Bachelor of Arts - BA (ARTS)
2018-2021
Deepak Singh Skills
- Advanced Statistical Analysis
- Analytical Skills
- Benchmarking and Best Practices
- Call Handling
- Client Engagement
- Client-Focused Reporting
- Communication
- Complaint Handling
- Continuous Process Improvement
- Corporate Social Responsibility
- Critical to Quality (CTQ) Analysis
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Satisfaction (CSAT)
- Customer Service
- DMAIC (Define, Measure, Analyze, Improve, Control)
- DMAIC and DMADV Methodologies
- Data-driven Decision Making
- Employee Training
- End-to-End Process Optimization
- Escalations Management
- Failure Mode and Effects Analysis (FMEA)
- Feedback & Coaching
- First Call Resolution (FCR)
- Lean Process Improvement
- Lean Six Sigma Methodologies
- Metrics Tracking & Reporting
- Microsoft Excel
- Microsoft Word
- Performance Coaching
- Problem Solving
- Process Mapping
- Process Quality Improvement
- Quality Assurance
- Quality Assurance Analysis
- Root Cause Analysis
- Six Sigma
- Six Sigma Methodology
- Statistical Process Control (SPC)
- Strategic Process Improvement
- Training Program Development
- Training and Development
- Value Stream Mapping (VSM)
- Waste Reduction
- chat audits
- lean methologies
Deepak Singh Summary
- Deepak Singh, based in Chandigarh, CH, IN, is currently a Customer Support Manager at Japam. Deepak Singh brings experience from previous roles at BLD OUTSOURCING SERVICES, BPO Convergence Pvt. Ltd. and Fusion BPO Services. Deepak Singh holds a 2018 - 2021 Bachelor of Arts - BA in ARTS @ Panjab University, Chandigarh. With a robust skill set that includes Advanced Statistical Analysis, Analytical Skills, Benchmarking and Best Practices, Call Handling, Client Engagement and more. Deepak Singh has 1 emails on RocketReach.
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