Transition Program Manager @ (November 2021 - December 2023)
Project Manager @ (April 2019 - October 2021)
Global Service Delivery Manager @ (April 2018 - April 2019)
Senior Service Delivery Manager @ (April 2016 - March 2018)
Service Delivery Manager @ (July 2014 - March 2016)
FLM-Service Desk Delivery @ (January 2006 - June 2014)
Deepak Sharma Education
Manipal Academy of Higher Educations, Karnatka
Bachelor of Information Technology (BIT)
2000-2004
Certifications
Deepak Sharma Skills
Transition Management
Sla
BPO
Service Delivery
Process Optimization
Capacity Management
CRM
Business Analysis
Cloud Computing
IT Service Management
IT Strategy
IT Operations
Management
Incident Management
ITIL
Outsourcing
Project Management
Process Excellence
Vendor Management
Service Management
Team Management
Scrum
COBIT
IT Outsourcing
IT Management
Business Process
Customer Relationship Management Crm
Networking
Service Level Agreements Sla
Service Level Agreements
Customer Relationship Management
Technical Support
Project Delivery
Information Technology
Integration
Customer Service
Automation
Client Relations
Deepak Sharma Summary
Deepak Sharma, based in Gurugram, HR, IN, is currently a Senior Transition Manager at Accenture. Deepak Sharma brings experience from previous roles at Accenture and IBM. Deepak Sharma holds a 2000 - 2004 Bachelor of Information Technology (BIT) @ Manipal Academy of Higher Educations, Karnatka. With a robust skill set that includes Transition Management, Sla, BPO, Service Delivery, Process Optimization and more. Deepak Sharma has 2 emails and 1 mobile phone numbers on RocketReach.
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