Deepak Sharma Email
Lead – Infra Operations and Modern ITSM Solution @ Tata Consultancy Services
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Deepak Sharma Location
- Pune, MH, IN
Deepak Sharma Work
- 2022 -now Lead – Infra Operations and Modern ITSM Solution @
- 2021 -2022 Service Manager @
- 2019 -2021 Service Manager @
- 2016 -2021 Technical Lead @
- 2015 -2016 Service Management @
- 2015 -2016 Business Process Owner @
- 2013 -2015 Service Manager @
- 2013 -2015 Service Level Manager and Major Incident Manager @
- 2010 -2013 Incident Manager @ Mphasis an HP Company
- 2010 -2013 Major @ Mphasis an HP Company
- 2010 -2013 Associate Team Lead @ Mphasis an HP Company
- 2007 -2010 Sr Process Executive @ Infosys BPO
- 2007 -2010 Order Manager @ Infosys BPO Ltd.
Deepak Sharma Education
- ICFAI
Master of Business Administration (MBA) (Operation and Project Management)
2012-2014 - University of Rajasthan
Bachelor of Arts (B.A.) (BA)
2002-2005 - Ajmer Board, Rajasthan
Arts (Arts)
2001-2002
Deepak Sharma Skills
- ITIL
- Incident Management
- IT Service Management
- Service Delivery
- Change Management
- Service Management
- Service Desk
- Sla
- Problem Management
- Process Improvement
- IT Operations
- Customer Service
- Project Management
- Team Leadership
- Active Directory
- IT Management
- Microsoft Office
- Management
- Troubleshooting
- Vendor Management
- ITIL Certified
- Team Management
- Transition Management
- Hadoop Big Data Analytics
- Python
- Project Delivery
- Cloud Computing
- Solaris
- Solution Architecture
- Pre Sales
- System Administration
- IT Strategy
- Disaster Recovery
- Data Center
- Outsourcing
- Service Level Agreements
- Offshoring
- Operations Management
- Information Technology
- Consulting
- Virtualization
Deepak Sharma Summary
- Deepak Sharma, based in Pune, MH, IN, is currently a Lead – Infra Operations and Modern ITSM Solution at Tata Consultancy Services. Deepak Sharma brings experience from previous roles at Cognizant, Tech Mahindra and FICO®. Deepak Sharma holds a 2012 - 2014 Master of Business Administration (MBA) in Operation and Project Management @ ICFAI. With a robust skill set that includes ITIL, Incident Management, IT Service Management, Service Delivery, Change Management and more. Deepak Sharma has 2 emails on RocketReach.
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