Decoded Ops Information

Most technology projects in print, embroidery and decorated goods fail for the same reason: nobody asked the right questions before the decisions were made. A system gets chosen from a demo. A website gets built without understanding the operation behind it. Six months and £100k later, staff are back on spreadsheets and the owner is wondering what went wrong. I stop that from happening. Decoded Ops is an independent technology and operations consultancy built specifically for businesses that sell a physical product with a decoration or personalisation service attached. Garment decoration, print, embroidery, workwear, promotional merchandise, awards, signs and labels. I have spent 25+ years inside these businesses — not advising from the outside. On the warehouse floor picking and packing. As the IT engineer. As the operations manager. As the person who implemented the systems, lived with the consequences, and fixed what went wrong. That experience means I know what a system needs to do for the person using it, not just the person paying for it. What I do: Operational and technology audits that find the real problems. Project delivery and vendor management that keeps builds on track. Multi-workstream change programmes for ERP, eCommerce and process redesign. Fractional CTO and Head of Operations for businesses that need senior tech leadership without a full-time hire. Plain English. No jargon. No vendor agenda. I do not sell software and I am not tied to any platform. My only interest is what actually works for your business. If your technology is costing you more than it should, or you are about to make a big decision and want to get it right first time, get in touch. craig@decodedops.co.uk | decodedops.co.uk