2019 -2022 Service Desk Technician II @ CCF Akron General Medical Center
2018 -2019 Site Technical Representative @ Robert Half Technology - Contract
2017 -2018 Technical Support Specialist @ Volt Computer Sciences at Securitas
2016 -2017 Customer Service and Technical Support Representative @ MCTV, Inc.
2015 -2016 Tier 3 Technical Support Agent @
2003 -2015 Owner and Operator @ Debra Kline, Computer Support
1999 -2000 Network Engineer @ Computer Mixx
1997 -1999 System Manager @
1997 -1997 Technical Specialist @ The Wooster Clinic
1996 -1997 Network Engineer @ Graphic Enterprises
1989 -1996 MIS Manager @ Area Agency on Aging 10B, Inc.
1987 -1989 System Manager @
1984 -1987 Computer Operator @ Akro Corporation
Debra Kline Education
Self Study
(ITIL 3 Fundamentals)
2020-2020
The University of Akron
Associate of Applied Business (Computer Programming)
1989-1995
Debra Kline Skills
Customer Experience
Infrastructure Management
Documentation
ServiceNow
System Deployment
ITIL
Internet Protocol Suite (TCP/IP)
Network Architecture
IT Management
IT Infrastructure Management
IT Operations
Information Technology
Network Engineering
Microsoft Azure
Data Centers
Service Desk
Communication
Infrastructure
Troubleshooting
Tier 2 Help Desk Support
Technical Support
System Administration
Customer Support
Disaster Recovery
Network Administration
Wireless Networking
Software Installation
Project Management
Voice over IP (VoIP)
Telecommunications
Wireless Technologies
Windows Server
Active Directory
Windows 7
Hardware
Microsoft Office
Computer Hardware
Windows
XP
SQL
Microsoft SQL Server
Microsoft Access
Customer Service
Public Speaking
Leadership
Team Building
Networking
Microsoft 365
Microsoft Outlook
Help Desk Implementation
Servers
Windows XP
Voice Over Ip Voip
Voice Over Ip
Debra Kline Summary
Debra Kline, based in Akron, OH, US, is currently a Site Coordinator at VDart. Debra Kline brings experience from previous roles at MedScope, Resource Logistics Inc., TechMahindra Americas Ltd and US Tech Solutions. Debra Kline holds a 2020 - 2020 Self Study. With a robust skill set that includes Customer Experience, Infrastructure Management, Documentation, ServiceNow, System Deployment and more. Debra Kline has 3 emails and 1 mobile phone numbers on RocketReach.
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