Deborah Cross Email & Phone Number

Program Manager, Customer Education (Innovation and Strategy)

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Deborah Cross Location

Little Elm, TX, US

Deborah Cross Work

Program Manager, Customer Education (Innovation and Strategy) @ Michaels Stores (April 2013 - Present)
Manager, Store Operations- Communications @ Michaels Stores (June 2010 - June 2013)
Internal Auditor @ (January 2008 - January 2010)
Program Director| Sales Operations and Special Events @ Friedman's Jewelers (January 2004 - April 2008)
Store Manager @ (January 2003 - January 2004)
Store Manager @ (January 2002 - January 2003)
Store Manager and Market Manager @ (January 2000 - January 2002)
Field Training Manager- Eastern Division @ (January 1999 - January 2000)
Regional Field Operations Trainer @ (January 1996 - January 1999)
Various Positions @ (January 1991 - January 1996)

Deborah Cross Education

Arizona State University
BS (Marketing)
1990-1995

Deborah Cross Skills

Merchandising
Loss Prevention
Retail
Program Management Skills
Store Operations
Driving Results
Clienteling
New Store Openings
Shrink Management
Store Communications
Profit
Leadership
Visual Merchandising
Employee Training
POS
Team Building
Sales Operations
Management
Inventory Control
Inventory Management
P&L
Store Management
Marketing Strategy
Program Management
Hiring
Customer Satisfaction
Sales
Training
Customer Retention
Operations Management
Forecasting
P&L Management
Multi-channel Retail
Retail Sales
Merchandise Planning
Marketing
Crisis Management
Cross-functional Collaborations
Customer Education
Customer Experience Design
Customer Experience Management
Executive Leadership
Front-end Engineering
IT Project Lifecycle
Internal Process Development
Large Scale Business Transformation
Leadership Development
Managing Meetings
Marketing Partnerships
Multi-Unit Leadership
Multi-Unit Management
Operational Excellence
Operational Strategy
Operations Process Improvement
Organizational Alignment
Product Lifecycle Management
Program Financial Management
Program Management Experiential Marketing Customer Engagement Customer Loyalty Cross-functional Team Leadership Online Program Management In-Store Program Management Curriculum Development P&L Management Budget Management KPI Tracking Data Analysis Communication Skills Presentation Skills Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) Remote Team Management Servant Leadership Served as point of contact for experience questions. Reported KPIs and Metrics. Created program reports. Secured vendor funding. Developed and updated budgets. Coaching
Project Lifecycle Management
Project Reporting
Sales Trainings
Scalability
Standards Compliance
Strategic Programs
System Consolidation
Technical Requirements
Sales Performance
Merchandise
Operational Improvement
Infrastructure
Vendors
Training and Development
Community
Net
Train the Trainer
Savings
Graduations
Redesigning
Organizational Structure
Assessment
Content Development
Texas
Revenue
Design
Coaching
Roll Outs
Maintenance and Repair
New Initiatives
Auditing
Product Diversification
Georgia
Grass Gis
System
New Programs
Inventory
Loyalty Programs
Sales Promotion
Shrink
Puerto Rico
Customer Service
Operational Streamlining
For Profit
Mind
Documentation
Research
System Monitoring
Guides
Multi Channel Retail
Vendor Relations
Incentives
Detail
Business Alignment
Ringtail
Crafts
Strategic Planning
Operations
Values
Process Efficiency
Cashiering
Project Planning
Distribution Center Operations
Cost Control
Training Programs
Engagement
Elm
Careful
Country
Responsibility
Internal Audit
Policies and Procedures
Diamonds
Distribution
Product Knowledge
Reviews
Bonus
Dallas
Materials
Arizona
Field Operations
Stocks
Needs Assessment
Internal Controls
Scanners
Problem Solving
Meetings
Coordinated
Selling

Deborah Cross Summary

Deborah Cross, based in Little Elm, TX, US, is currently a Program Manager, Customer Education (Innovation and Strategy) at Michaels Stores. Deborah Cross brings experience from previous roles at Michaels Stores, North Texas Tollway Authority, Friedman's Jewelers and Jo Ann Stores. Deborah Cross holds a 1990 - 1995 BS in Marketing @ Arizona State University. With a robust skill set that includes Merchandising, Loss Prevention, Retail, Program Management Skills, Store Operations and more. Deborah Cross has 2 emails and 1 mobile phone numbers on RocketReach.