Deborah Craft Email & Phone Number
Vice President, Digital Product - Offers, Comms and MarTech Experiences @ American Express
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Deborah Craft Location
- New York, NY, US
Deborah Craft Work
- 2023 -now Vice President, Digital Product - Offers, Comms and MarTech Experiences @
- 2021 -2023 Vice President, Digital Product - Enterprise Personalization, Offers and Communications @
- 2020 -2021 Vice President, Digital Product - Credit and Communication Capabilities and Investment Strategy @
- 2018 -2020 Vice President, Digital Product - Contact, Knowledge and Communication Capabilities @
- 2016 -2018 Vice President, Digital Product - Global Voice and Contact Center Capabilities @
- 2014 -2016 Vice President, Operations and Digital Product - Global Card Issuance @
- 2009 -2014 Vice President, Servicing Case Management and Tech Investment Strategy, World Service @
- 2008 -2009 Senior Director, Capability Planning and Enablement, U.S. Service Delivery Network @
- 2007 -2008 Director - Strategic Marketing Capabilities - Loyalty, U.S. Card Marketing @
- 2003 -2007 Director, Strategic Marketing Capabilities - Acquisition, U.S. Card Marketing @
- 2002 -2003 Senior Manager, Travel Insurance Services, U.S. Card Marketing @
- 2000 -2002 Senior Manager and Manager, New Business Development, U.S. Card Marketing @
- 1999 -2000 Independent Web Consultant @ multiple clients
- 1999 -1999 Manager, Acquisition Strategy (MBA Internship) @
- 1995 -1998 Program Officer @
Deborah Craft Education
- Amherst College
Bachelor of Arts (Bluestockings, Concert Choir, A Further Room (editor, literary magazine))
- Pushkin State Russian Language Institute
(Russian Language & Social Studies)
- Yale School of Management
Master of Business Administration (President, Non-Profit Student Interest Group; Consultant, Outreach Management Consulting Group; Volunteer & Webmistress, Food for Thought (Student-run co-op cafe))
Deborah Craft Skills
- Software Development
- Agile Methodologies
- Contact Center Technology
- Business Architecture
- Agile & Waterfall Methodologies
- Customer Loyalty Management
- Customer Acquisition
- Stakeholder Management
- P&L Management
- Third-Party Vendor Management
- New Business Development
- Project Management
- Operations Management
- Supply Chain Optimization
- Customer Experience Management
- Digital Product Development
- Global Cross-Functional Team Leadership
- Senior Stakeholder Management
- Product Strategy
- Analytics
- Strategic Planning
- Segmentation
- Business Analysis
- Leadership
- Cross-functional Team Leadership
- Program Management
- Strategy
- Business Strategy
- Product Development
- Marketing
- Customer Experience
- Financial Services
- Product Management
- Outsourcing
- Management
- Team Leadership
- Business Transformation
- Credit Cards
- Change Management
- Business Planning
- Customer Insight
- Team Building
- Strategic Partnerships
- Marketing Strategy
- Partner Management
- Medical Billing
- Icd 10 Training and Remediation
- Practice Management
- Healthcare IT
- Customer Service
- EHR
- EMR
- Hitec
- Public Speaking
- Microsoft Office
- Banking
- Capital Markets
- Underwriting
- Valuation
- Improvvisazione
- Cross Functional Team Leadership
Deborah Craft Summary
- Deborah Craft, based in New York, NY, US, is currently a Vice President, Digital Product - Offers, Comms and MarTech Experiences at American Express. Deborah Craft brings experience from previous roles at American Express. Deborah Craft holds a Bachelor of Arts in Bluestockings, Concert Choir, A Further Room (editor, literary magazine) @ Amherst College. With a robust skill set that includes Software Development, Agile Methodologies, Contact Center Technology, Business Architecture, Agile & Waterfall Methodologies and more. Deborah Craft has 1 emails on RocketReach.
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