Vice President, Digital Product - Offers, Comms and MarTech Experiences
@
American Express
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Deborah Craft Location
New York, NY, US
Deborah Craft Work
2023 - now Vice President, Digital Product - Offers, Comms and MarTech Experiences @ American Express
2021 - 2021 Vice President, Digital Product - Credit and Communication Capabilities and Investment Strategy @ American Express
2023 - now Vice President, Digital Product - Offers, Comms and MarTech Experiences @ American Express
2021 - 2023 Vice President, Digital Product - Enterprise Personalization, Offers and Communications @ American Express
2021 - 2023 Vice President, Digital Product - Enterprise Personalization, Offers and Communications @ American Express
2018 - 2020 Vice President, Digital Product - Contact, Knowledge and Communication Capabilities @ American Express
2016 - 2018 Vice President, Digital Product - Global Voice Capabilities @ American Express
2015 - 2016 Vice President, Operations and Digital Product - Global Card Issuance @ American Express
2010 - 2014 Vice President, Servicing Case Management and Tech Investment Strategy, World Service @ American Express
2008 - 2009 Senior Director, Capability Planning and Enablement, U.S. Service Delivery Network @ American Express
Deborah Craft Education
Amherst College
BA (English and Russian)
Moscow Institute of Social & Political Studies
(Russian Language & Social Studies)
Yale School of Management
MBA (Strategy, Marketing, and Nonprofit Management)
Deborah Craft Skills
Software Development
Agile Methodologies
Contact Center Technology
Business Architecture
Agile & Waterfall Methodologies
Customer Loyalty Management
Customer Acquisition
Stakeholder Management
P&L Management
Third-Party Vendor Management
Deborah Craft Summary
Deborah Craft, based in New York, NY, US, is currently a Vice President, Digital Product - Offers, Comms and MarTech Experiences at American Express. Deborah Craft brings experience from previous roles at American Express. With a robust skill set that includes Software Development, Agile Methodologies, Contact Center Technology, Business Architecture, Agile & Waterfall Methodologies and more. Deborah Craft has 1 emails and 2 mobile phone numbers on RocketReach.
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