Vice President, Customer Care and Operations @ (March 2017 - November 2021)
Senior Category Manager @ (May 2015 - January 2017)
Director, Service Delivery @ (March 2012 - May 2015)
Director, Associate Services @ (November 2010 - February 2012)
Vice President, Customer Service - North America @ (April 2008 - October 2010)
Director, Customer Service @ (April 2006 - April 2008)
Director, Call Center Operations @ (September 2003 - April 2006)
Manager, Call Center @ (January 2001 - August 2003)
Debbie Romano Education
Immaculata University
Master of Arts (M.A.), Organizational Leadership, Organizational Effectiveness (Organizational Leadership)
2011-2014
Ramapo College of New Jersey
BS (Marketing)
1981-1987
Debbie Romano Skills
Performance Management
Call Center
Metrics Analysis
Problem Solving
Process Improvement
Root Cause Analysis
Team Building
Vendor Management
Account Management
Organizational Change
Change Management
Mergers & Acquisitions
Call Centers
Management
Analysis
Software Documentation
Training
CRM
Leadership
Program Management
Business Development
Contact Centers
Enterprise Software
Business Process Improvement
Customer Satisfaction
Mergers and Acquisitions
Project Management
Customer Service
Research
Business Analysis
Project Planning
Customer Relationship Management Crm
Recruiting
Software as a Service Saas
SaaS
Customer Relationship Management
Software as a Service
Debbie Romano Summary
Debbie Romano, based in Philadelphia, PA, US, is currently a Vice President, Commercial Excellence at Access | Information Management. Debbie Romano brings experience from previous roles at Quench USA, Inc., EMCOR Facilities Services and Cencora. Debbie Romano holds a 2011 - 2014 Master of Arts (M.A.), Organizational Leadership, Organizational Effectiveness in Organizational Leadership @ Immaculata University. With a robust skill set that includes Performance Management, Call Center, Metrics Analysis, Problem Solving, Process Improvement and more. Debbie Romano has 3 emails and 1 mobile phone numbers on RocketReach.
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