Deb Brown Email & Phone Number
Senior Technical Project Manager and Solution SME - Genesys Cloud CX @ Seattle Police Department
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Deb Brown Location
- San Diego, CA, US
Deb Brown Work
- Senior Technical Project Manager and Solution SME - Genesys Cloud CX @ (August 2023 - Present)
- Senior Program Manager - Mosaicx IVA @ (July 2020 - June 2022)
- Senior Program Manager - Genesys Cloud CX @ (July 2018 - June 2023)
- Program Manager - Post Acquisition Integration @ (July 2017 - August 2018)
- Principal Consultant- Contact Center Technology @ (June 2016 - June 2017)
- Program Manager - CCaaS @ (November 2013 - June 2016)
- Senior Program Manager @ (January 2013 - July 2013)
- Program Manager - Global Salesforce.com Implementation @ (October 2011 - January 2013)
- Principal Consultant - Customer Solutions Centers @ (March 2011 - October 2011)
- Principal Consultant @ (August 2010 - February 2011)
- Independent Consultant @ (September 2009 - Present)
- Principal Consultant @ Alltel Wireless (September 2009 - August 2010)
- Director - IT Account Management @ (January 2006 - January 2009)
- Program Director @ (January 2004 - January 2006)
- Principal Technical Architect - Contact Center Technologies @ (January 2000 - January 2004)
Deb Brown Education
- Stanford University
Stanford Certified Project Manager (SCPM) (Organizational Leadership)
2010-2011 - MidAmerica Nazarene University
BA (Cum Laude) (Management and Human Relations)
2006-2008
Deb Brown Skills
- Technical Leadership
- Contact Center Technology
- Interactive Voice Response (IVR)
- Cloud Applications
- Program Management
- Call Center
- Process Improvement
- Telecommunications
- Vendor Management
- Management Consulting
- Strategic Planning
- Business Strategy
- Salesforce.com
- Cross-functional Team Leadership
- Team Leadership
- Change Management
- Strategy
- Management
- Project Management
- Business Process Improvement
- Mergers & Acquisitions
- Integration
- Data Center
- Wireless
- IT Strategy
- Account Management
- Outsourcing
- Leadership
- CRM
- Business Development
- Performance Management
- Visio
- Enterprise Software
- Governance
- Professional Services
- Start-ups
- Business Planning
- Contract Negotiation
- PMO
- Business Process
- Business Analysis
- Budgets
- Product Management
- Project Portfolio Management
- Call Centers
- Operations Management
- Leadership Development
- Analysis
- Project Planning
- Business Intelligence
- Forecasting
- Service Delivery
- Security
- Coaching
- Design
- Start Ups
- Operational Turnaround
- Microsoft Office
- Cross Functional Team Leadership
- Mergers and Acquisitions
Deb Brown Summary
- Deb Brown, based in San Diego, CA, US, is currently a Senior Technical Project Manager and Solution SME - Genesys Cloud CX at City of Seattle. Deb Brown brings experience from previous roles at Bank OZK, STERIS, RCN and Windstream. Deb Brown holds a 2010 - 2011 Stanford Certified Project Manager (SCPM) in Organizational Leadership @ Stanford University. With a robust skill set that includes Technical Leadership, Contact Center Technology, Interactive Voice Response (IVR), Cloud Applications, Program Management and more. Deb Brown has 2 emails and 2 mobile phone numbers on RocketReach.
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