2009 -2012 Retentions Team Leader and Agent and Trainer and Churn Analyst (Redundancy) @
Dean Cooke Education
Kingsthorpe Community College
GCSE's & AS Level (Maths,Science,English, Art, Psychology, Sociology, General Studies and Geography.)
2000-2004
Dean Cooke Skills
First Aid
Microsoft Office
Excel
Customer Service
Customer Retention
Coaching
PowerPoint
Real Time
Training Delivery
Churn
Motivation
Client Rapport
Team Leadership
Insurance
Customer Experience
Customer Satisfaction
Call Centers
Team Management
Time Management
Management
Sales
Project Management
Account Management
Training
Performance Management
Sales Management
New Business Development
Leadership
Change Management
Interviews
Team Building
CRM
Business Development
Direct Sales
Negotiation
Telecommunications
Relationship Building
Microsoft Excel
Contact Centers
Dean Cooke Summary
Dean Cooke, based in Northampton, GB, is currently a Online, Admin and Operations Manager at ISLAND VAPE UK LTD. Dean Cooke brings experience from previous roles at Opus Energy, CCS Media Limited, Simply Business and TalkTalk. Dean Cooke holds a 2000 - 2004 GCSE's & AS Level in Maths,Science,English, Art, Psychology, Sociology, General Studies and Geography. @ Kingsthorpe Community College. With a robust skill set that includes First Aid, Microsoft Office, Excel, Customer Service, Customer Retention and more. Dean Cooke has 1 emails on RocketReach.
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