DDL Group Information

DDL Group is a leading UK supplier of direct marketing services including data management and analysis, database management, print & mail, contact centre services, fulfilment & ecommerce services, web & email services. Our success, since being formed in 1988, has been achieved by offering our clients a one stop solution for all their direct marketing needs, using skilled staff and the latest technology to provide the highest quality service and handling any size or complexity of job, tailoring each to the clients unique requirements; Database Management Our expertise in Database Management gives us the ability to provide Database Creation, Database Hosting, Subscription Management, Data Consultancy, Profiling, Data Cleaning, Data Enhancement and Data De-duplication. Digital Print and Mail Using state of the art technology we can meet all of your printing needs including Personalised Printing, Full Colour Digital and Inkjet Printing. Through our Mailing Operations in Ellesmere Port and Dunoon we undertake a rage of Direct Mail, Machine Fill Mailings, Mailing Discount Services, Hand Fill Matched Mailings, Print Finishing, Warehousing and Bulk Despatch Contact Centre Services DDL Group has the facilities to provide a wide variety of top quality contact centre services. Our highly trained operators undertake a range of inbound services including Data Capture, Telephone Response Handling, SMS Response Handling, Email Response Handling, Competition Handling, Information Services and Customer Care. We also undertake Data Scanning and Outbound Calling. DDL Group provides answering 24 hours a day, 7 days a week utilising both live operators and the latest IVR voicemail facilities. We accept responses via fax and e-mail, and we offer a fully digital, flexible ACD telephone system.