Dawn Roberts Email
Head of Information Technology Customer Services
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Dawn Roberts Location
- Peterborough, GB
Dawn Roberts Work
- 2024 -now Head of Information Technology Customer Services @ Royal Mencap Society
- 2019 -2024 Information Technology Business Partner @ Royal Mencap Society
- 2021 -2021 Head of Information Technology Operations @ Royal Mencap Society
- 2018 -2019 Information Technology Consultant @ Royal Mencap Society
- 2015 -2018 Information Technology Service Delivery Manager @ Royal Mencap Society
- 2023 -now Head of IT Customer Services @
- 2020 -2023 Information Technology Business Partner @
- 2021 -2021 Acting Head of IT Operations @
- 2018 -2020 IT Lifecycle Consultant @
- 2015 -2020 IT Service Delivery Manager @
- 2014 -2015 Client Delivery Manager @
- 2012 -2014 Global Service Management Workforce Dynamics, Service Delivery Specialist @
- 2012 -2012 World Sourcing Capabilities - Global Skills Centre Accreditation Manager @
- 2011 -2012 World Sourcing Capabilities ESM and Support Services Manager @
- 2009 -2011 EMEA Enterprise Service Management Relationship and Communications Manager @
- 2010 -2011 SM Communications and Relationship Manager @
- 2009 -2011 Relationship Manager @
- 2007 -2009 Northern Region Integration and Release Manager @
- 2007 -2009 Integration and Release Manager @
- 2005 -2008 EMEA Infrastructure New Business Lead @
- 2004 -2005 Transformation Lead @
- 2002 -2004 EMEA Notes Lead @
- 2014 -2015 Client Specialist @ Computer Sciences Corporation (Various Clients)
- 2013 -2014 Workforce Specialist @
- 2011 -2013 Sourcing Manager @
- 2007 -2009 Service Integration Manager @
- 2005 -2008 EMEA Operations New Business Lead @ CSC Computer Science Corporation
- 2001 -2002 UK Notes Lead @
- 2000 -2002 Notes Consultant @
- 1998 -2000 Notes Team Leader @
Dawn Roberts Education
- The Deepings Comprehensive School
(Mathematics, Physics, English Language, English Literature, Art, French, Biology, Chemistry)
1981-1986 - Stamford College
(Mathematics)
Dawn Roberts Skills
- Problem Solving
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Project Plans
- Project Managers
- Key Performance Indicators
- Business
- Analytical Skills
- Recruiting
- Infrastructure Management
- Communication
- Charities
- Asset Management
- ITIL
- Service Management
- Service Delivery
- IT Service Management
- IT Outsourcing
- Service Improvement
- Incident Management
- IT Strategy
- Sla
- IT Operations
- Service Desk
- Outsourcing
- Project Delivery
- Transition Management
- Clear Communications
- Team Leadership
- Integration
- Management
- Strategy
- IT Management
- Infrastructure
- Leadership
- PMO
- Stakeholder Management
- Data Center
- Governance
- Program Management
- Business Transformation
- Change Management
- Business Analysis
- Information Technology
- Vendor Management
- Solution Architecture
- Service-Level Agreements (SLA)
- Office 365
- Automation
- ITIL V3 Foundation
- Service Level Agreements Sla
- Service Level Agreements
Dawn Roberts Summary
- Dawn Roberts, based in Peterborough, GB, is currently a Head of Information Technology Customer Services at Royal Mencap Society. Dawn Roberts brings experience from previous roles at Royal Mencap Society. Dawn Roberts holds a 1981 - 1986 The Deepings Comprehensive School. With a robust skill set that includes Problem Solving, Customer Satisfaction, Customer Relationship Management (CRM), Project Plans, Project Managers and more. Dawn Roberts has 4 emails on RocketReach.
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