Dawn Roberts Email
Head of Information Technology Customer Services
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Dawn Roberts Location
- Peterborough, GB
Dawn Roberts Work
- Head of Information Technology Customer Services @ Royal Mencap Society (January 2024 - Present)
- Information Technology Business Partner @ Royal Mencap Society (January 2019 - January 2024)
- Head of Information Technology Operations @ Royal Mencap Society (January 2021 - March 2021)
- Information Technology Consultant @ Royal Mencap Society (January 2018 - January 2019)
- Information Technology Service Delivery Manager @ Royal Mencap Society (January 2015 - January 2018)
- Head of IT Customer Services @ (December 2023 - Present)
- Information Technology Business Partner @ (April 2020 - December 2023)
- Acting Head of IT Operations @ (March 2021 - May 2021)
- IT Lifecycle Consultant @ (July 2018 - April 2020)
- IT Service Delivery Manager @ (September 2015 - April 2020)
- Client Delivery Manager @ (November 2014 - August 2015)
- Global Service Management Workforce Dynamics, Service Delivery Specialist @ (November 2012 - November 2014)
- World Sourcing Capabilities - Global Skills Centre Accreditation Manager @ (October 2012 - November 2012)
- World Sourcing Capabilities ESM and Support Services Manager @ (July 2011 - October 2012)
- EMEA Enterprise Service Management Relationship and Communications Manager @ (January 2009 - August 2011)
- SM Communications and Relationship Manager @ (January 2010 - July 2011)
- Relationship Manager @ (January 2009 - June 2011)
- Northern Region Integration and Release Manager @ (August 2007 - January 2009)
- Integration and Release Manager @ (August 2007 - January 2009)
- EMEA Infrastructure New Business Lead @ (August 2005 - January 2008)
- Transformation Lead @ (August 2004 - August 2005)
- EMEA Notes Lead @ (January 2002 - August 2004)
- Client Specialist @ Computer Sciences Corporation (Various Clients) (January 2014 - January 2015)
- Workforce Specialist @ (January 2013 - January 2014)
- Sourcing Manager @ (January 2011 - January 2013)
- Service Integration Manager @ (January 2007 - January 2009)
- EMEA Operations New Business Lead @ CSC Computer Science Corporation (January 2005 - January 2008)
- UK Notes Lead @ (March 2001 - January 2002)
- Notes Consultant @ (June 2000 - January 2002)
- Notes Team Leader @ (February 1998 - June 2000)
Dawn Roberts Education
- The Deepings Comprehensive School
(Mathematics, Physics, English Language, English Literature, Art, French, Biology, Chemistry)
1981-1986 - Stamford College
(Mathematics)
Dawn Roberts Skills
- Problem Solving
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Project Plans
- Project Managers
- Key Performance Indicators
- Business
- Analytical Skills
- Recruiting
- Infrastructure Management
- Communication
- Charities
- Asset Management
- ITIL
- Service Management
- Service Delivery
- IT Service Management
- IT Outsourcing
- Service Improvement
- Incident Management
- IT Strategy
- Sla
- IT Operations
- Service Desk
- Outsourcing
- Project Delivery
- Transition Management
- Clear Communications
- Team Leadership
- Integration
- Management
- Strategy
- IT Management
- Infrastructure
- Leadership
- PMO
- Stakeholder Management
- Data Center
- Governance
- Program Management
- Business Transformation
- Change Management
- Business Analysis
- Information Technology
- Vendor Management
- Solution Architecture
- Service-Level Agreements (SLA)
- Office 365
- Automation
- ITIL V3 Foundation
- Service Level Agreements Sla
- Service Level Agreements
Dawn Roberts Summary
- Dawn Roberts, based in Peterborough, GB, is currently a Head of Information Technology Customer Services at Royal Mencap Society. Dawn Roberts brings experience from previous roles at Royal Mencap Society. Dawn Roberts holds a 1981 - 1986 The Deepings Comprehensive School. With a robust skill set that includes Problem Solving, Customer Satisfaction, Customer Relationship Management (CRM), Project Plans, Project Managers and more. Dawn Roberts has 4 emails on RocketReach.
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