Dawn O'Connor Email & Phone Number
Director @ Encore
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Dawn O'Connor Location
- Naperville, IL, US
Dawn O'Connor Work
- 2019 -now Director @
- 2015 -2017 Senior Manager, Technology Support @
- 2008 -2015 Manager, Technology Support @
- 2007 -2008 Director, Strategic Services @
- 2001 -2007 Director, Workforce Management @
- 1998 -2001 Call Center Consultant @ Lucent Technologies and Avaya, Inc.
- 1993 -1998 Supervisor Workforce Mangement @ Resort Condominiums International
Dawn O'Connor Education
- Indiana University Bloomington
(Journalism and Political Science)
1987-1991
Dawn O'Connor Skills
- SaaS
- Vendor Management
- Management
- Call Centers
- Workforce Management
- BPO
- Process Improvement
- Customer Experience
- Call Center
- Financial Services
- Salesforce.com
- CRM
- Outsourcing
- Customer Retention
- Analytics
- Business Process Improvement
- Leadership
- Business Analysis
- Team Building
- Strategy
- Customer Relationship Management Crm
- Project Management
- Contact Centers
- Sales
- Microsoft Excel
- Public Speaking
Dawn O'Connor Summary
- Dawn O'Connor, based in Naperville, IL, US, is currently a Director at Encore. Dawn O'Connor brings experience from previous roles at Navient and Sallie Mae. Dawn O'Connor holds a 1987 - 1991 Indiana University Bloomington. With a robust skill set that includes SaaS, Vendor Management, Management, Call Centers, Workforce Management and more. Dawn O'Connor has 1 emails on RocketReach.
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