Dawn O'Connor Email & Phone Number
Director @ Encore
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Dawn O'Connor Location
- Naperville, IL, US
Dawn O'Connor Work
- Director @ (February 2019 - Present)
- Senior Manager, Technology Support @ (October 2015 - December 2017)
- Manager, Technology Support @ (June 2008 - October 2015)
- Director, Strategic Services @ (May 2007 - June 2008)
- Director, Workforce Management @ (October 2001 - May 2007)
- Call Center Consultant @ Lucent Technologies and Avaya, Inc. (November 1998 - October 2001)
- Supervisor Workforce Mangement @ Resort Condominiums International (December 1993 - October 1998)
Dawn O'Connor Education
- Indiana University Bloomington
Journalism and Political Science (Journalism and Political Science)
1987-1991
Dawn O'Connor Skills
- SaaS
- Vendor Management
- Management
- Call Centers
- Workforce Management
- BPO
- Process Improvement
- Customer Experience
- Call Center
- Financial Services
- Salesforce.com
- CRM
- Outsourcing
- Customer Retention
- Analytics
- Business Process Improvement
- Leadership
- Business Analysis
- Team Building
- Strategy
- Customer Relationship Management Crm
- Project Management
- Contact Centers
- Sales
- Microsoft Excel
- Public Speaking
Dawn O'Connor Summary
- Dawn O'Connor, based in Naperville, IL, US, is currently a Director at Encore. Dawn O'Connor brings experience from previous roles at Navient and Sallie Mae. Dawn O'Connor holds a 1987 - 1991 Journalism and Political Science in Journalism and Political Science @ Indiana University Bloomington. With a robust skill set that includes SaaS, Vendor Management, Management, Call Centers, Workforce Management and more. Dawn O'Connor has 1 emails and 1 mobile phone numbers on RocketReach.
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