Senior Case Manager @ (November 2020 - November 2021)
Case Manager @ (March 2017 - November 2020)
Senior Lead @ Pinnacle Health (March 2012 - January 2017)
Assistant Supervisor @ Tristan Associates (March 2005 - March 2012)
Dawn Knapp Skills
Business Process Improvement
Carrier Relations
Carrier Relationship Management
Case Management
Change Management
Client Services
Client Services Management
Client-Centric Culture
Cross-functional Collaborations
Cross-team Collaboration
Customer Service
Escalation Resolution
KPI Analysis
Leadership Development
Leadership Development Coaching
Leadership Management
Leadership Oversight
Managing Agents
Multi-task & Handle High-volume Workloads
New Business Development
New Hire Training
Onboarding
Operational Efficiency
Patient Scheduling
Performance Metrics
Project Leadership
Public Speaking
Radiology
Scheduling Management
Service Delivery Optimization
Staff Scheduling
Stakeholder Engagement
Strategic Accounts
Team Coordination
Team Leadership
Training & Staff Development
Training and Development (HR)
Value-added
Dawn Knapp Summary
Dawn Knapp, based in Harrisburg, PA, US, is currently a Client Services Supervisor at Crump Life Insurance Services. Dawn Knapp brings experience from previous roles at Crump Life Insurance Services, Pinnacle Health and Tristan Associates. With a robust skill set that includes Business Process Improvement, Carrier Relations, Carrier Relationship Management, Case Management, Change Management and more. Dawn Knapp has 2 emails on RocketReach.
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