Dawn H Email & Phone Number
VP, Customer Experience @ Superior Plus Corp
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Dawn H Location
- Milford Charter Township, MI, US
Dawn H Work
- VP, Customer Experience @ (September 2026 - Present)
- Chief Customer Officer @ (May 2025 - October 2026)
- VP, Customer Experience and Sales @ (March 2025 - May 2025)
- VP, Customer Experience Strategy and Operations @ (February 2024 - March 2025)
- Director, Customer Service Strategy and Operations @ (July 2021 - April 2024)
- Sr. Director, Care Sales and Retention Strategy (Northeast Division) @ (December 2020 - July 2021)
- Sr. Director, National Sales and Product Fluency Strategy @ (August 2017 - December 2020)
- Sr. Director, Retention @ (December 2015 - August 2017)
- Director, Customer Care - Technical Support @ (February 2014 - December 2015)
- Senior Manager, IP Support @ (March 2013 - February 2014)
- Originations Director, Ancillary Products Director, Collections Manager, Training Manager @ (July 2001 - March 2013)
- Program Manager @ National Tech Team (January 2000 - July 2001)
- National Call Center Manager @ (April 1998 - January 2000)
Dawn H Education
- Michigan State University
Bachelor of Arts (BA) (Organizational Communication, General)
1993-1998
Dawn H Skills
- Customer Retention
- Vendor Management
- Process Improvement
- Consulting
- Training
- Leadership
- Customer Experience
- Microsoft Office
- Customer Satisfaction
- Team Building
- Technical Support
- Telecommunications
- Management
- Team Leadership
- Account Management
- Call Centers
- Microsoft Word
- Cross-functional Team Leadership
- Troubleshooting
- PowerPoint
- Business Development
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- Call Center Development
- Change Management
- Coaching
- Contact Center Operations
- Contact Center Strategy
- Continuous Improvement
- Customer Experience Design
- Customer Service
- Customer Service Management
- Customer Support
- Digital Strategy
- Employee Engagement
- Executive Presentation Skills
- Financial Services
- Help Desk Support
- Incentive Programs
- Leadership Development
- Operations Management
- Organizational Leadership
- Process Scheduler
- Project Management
- Relationship Building
- Sales
- Sales Enablement
- Sales Operations
- Sales Process
- Training & Development
- product fluency
Dawn H Summary
- Dawn H, based in Milford Charter Township, MI, US, is currently a VP, Customer Experience at Superior Plus Corp. Dawn H brings experience from previous roles at Point Broadband and DTE Energy. Dawn H holds a 1993 - 1998 Bachelor of Arts (BA) in Organizational Communication, General @ Michigan State University. With a robust skill set that includes Customer Retention, Vendor Management, Process Improvement, Consulting, Training and more. Dawn H has 4 emails and 3 mobile phone numbers on RocketReach.
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