Benefit Services Manager @ (August 2018 - October 2022)
Workforce Manager @ (December 2016 - August 2018)
Support Escalation Manager @ (August 2007 - December 2016)
Technical Lead @ (August 2004 - August 2007)
Support Engineer @ (March 2001 - August 2004)
Dawn Buffington Education
Minnesota State Moorhead
B.S. (Business, Marketing)
1998-2001
North Dakota State College of Science
Associate of Arts (AA) (Accounting)
1996-1998
Dawn Buffington Skills
Service Delivery
Troubleshooting
Customer Experience
Customer Service Management
Decision-Making
Analytical Skills
Customer Support
Interpersonal Skills
Teamwork
Software as a Service (SaaS)
Traction
Slide Preparation
Presentations
Interviewing
Customer Satisfaction
Coaching
Clarity
Annual Reviews
Digital Business
Digital Channels
Workload Prioritization
Communication
Business Analysis
Strategic Leadership
Problem Solving
Change Management
Collaborative Problem Solving
Business Decision Making
Strategic Communications
Team Management
People Management
Team Leadership
Cross-functional Team Leadership
Mentoring
Customer Relations
Team Building
Management
Customer Service
Vendor Management
Technical Support
Enterprise Software
Program Management
Business Intelligence
Software Project Management
Microsoft Technologies
Solution Selling
SharePoint
Cloud Computing
Microsoft Products
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Cross Functional Team
Cross Functional Team Leadership
Customer Relationship Management
Dawn Buffington Summary
Dawn Buffington, based in West Fargo, ND, US, is currently a Senior Manager - Benefits Services at WEX. Dawn Buffington brings experience from previous roles at WEX and Microsoft. Dawn Buffington holds a 1998 - 2001 B.S. in Business, Marketing @ Minnesota State Moorhead. With a robust skill set that includes Service Delivery, Troubleshooting, Customer Experience, Customer Service Management, Decision-Making and more. Dawn Buffington has 2 emails and 1 mobile phone numbers on RocketReach.
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