2014 -2020 Senior Manager - Technical Services and PMO @
2011 -2014 Senior Manager - Field Services Engineering @
2004 -2011 Escalations Manager and TAM lead @
2002 -2004 Professional Services Consultant @
Davor Perc Education
University of Sarajevo
Retter Business College
Diploma of Education (Computer Programming)
Davor Perc Skills
Support Documentation
Product Road Mapping
Remote Team Management
Business Process Outsourcing (BPO)
Thinking Skills
Quality Assurance
Salesforce.com
Onboarding
International Teams
Delivery Performance
IT Services
Project Performance
Strategic Vision
Delivery Of Projects
Customer Engagement
Facilitation
Financial Literacy
Negotiation
Presentations
Operations
Business Leadership
Service Levels
Business Requirements
Financial Planning
Planning
Strategic Planning
Critical Thinking
Implementation Services
Annual Budgeting
Team Performance
Resource Allocation
Performance Metrics
Management Information Systems (MIS)
System Development
Business Reviews
Business Planning
Leadership Development
Build Strong Relationships
Application Management Services
Support Services
Key Performance Indicators
Escalations Management
Application Management
Performance Motivation
Knowledge Acquisition
Delivery Management
Communication
Analytics
Enterprise Software
Cloud Computing
SaaS
Agile Methodologies
SOA
Requirements Analysis
XML
Professional Services
Software Development
Microsoft SQL Server
Java Enterprise Edition
Java
SQL
JavaScript
Pre-sales
SDLC
Technical Presentations
Business Analysis
Web Services
Databases
Enterprise Architecture
CSM - Cerified Support Manager
Team Leadership
Presentation Skills
Information Technology
Management
Service Delivery
Consulting
Integration
Customer Relationship Management (CRM)
Customer Satisfaction
Long-term Customer Relationships
Software as a Service (SaaS)
Business Process Improvement
Project Management
Technical Solution Development
Change Management
Analytical Skills
Strategy
Team Management
Leadership
Sales Enablement
Budgeting
Team Motivation
Global Services
Field Service
CGI
Scotland
Deadline
Frame
Engineering
Monitors
Project
Resolve
Functional Design
Siebel
Reports
Business Process
Design
GIS
Training
Service Assurance
Guidance
Statistics
Web Products
Customer Oriented
Visibility
Responsibility
Software
Scanners
Technologist
Product Management
Brazil
Honeywell
Architecture
Christian Ministry
Interviews
Internal Audit
Portals
Sales
Customer Service
Concerts
Reviews
Cerified Support Manager
Escalation
Natural Resources
Performance Analysis
R
Manages
Csc
Customer Needs
Coaching
Programming
System Monitoring
Hiring
Teaching
Diagrams
Technical Documentation
Profit
TAM
Coordination
Mentoring
Mathematics
Turkey
SAP
Executive Positions
CRM
Web Application Design
Hardware
Customer Support
Reporting
London
Support
Calibration
Advertising Agency
Canada
Multimedia
Pipelines
Uae
Configurations
Accountability
HSM
Support Engineers
Expediting
Contractual Agreements
Bosnia
Foreign Affairs
Proposal Writing
Third Party
Sla
Mobile Computing
Adobe
Distribution
Enterprise Accounts
Wireline
Manufacturing
Pre Sales
Geography
Technical Support
Enterprise Support
Spirent
Document Generation
Workflow
Elections
Responsiveness
Dashboard
Results Orientated
Profit Margins
Science
CSM
Solution Delivery
India
Documentation
Change Requests
Product Placement
History
Account Management
Perc
Piers
Business Partners
North America
Escalation Process
Directions
Ontario
Technical Services
Accounting
Adobe LiveCycle
Budgets
Services
Solution Implementation
Bps
Applications
Europe
Davor Perc Summary
Davor Perc, based in Ottawa, ON, CA, is currently a Director of Engineering at Pleora Technologies. Davor Perc brings experience from previous roles at Pleora Technologies, Honeywell, Spirenet Communications and Adobe Systems. Davor Perc holds a University of Sarajevo. With a robust skill set that includes Support Documentation, Product Road Mapping, Remote Team Management, Business Process Outsourcing (BPO), Thinking Skills and more. Davor Perc has 2 emails on RocketReach.
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