David Yule Email
Head of Customer Sevice GB @ Scottish and Southern Electricity Networks
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David Yule Location
- Dundee, Dundee City, United Kingdom
David Yule Work
- 2026 -now Head of Customer Sevice GB @
- 2023 -now Senior Business Improvement and Planning Manager @
- 2023 -2026 Senior Manager - Business Improvement and Planning @
- 2022 -2023 Head of Transformation @
- 2019 -2023 Head of Customer Service Enablement @
- 2016 -2019 Head of Service Capability @
- 2010 -2016 Programme Manager @
- 2009 -2010 Resource Planning Manager @
- 2008 -2009 Operations Manager @
- 2007 -2008 Technical Team Manager @
David Yule Education
- Speciss College 1996-2002
David Yule Skills
- COPC
- BPO
- Blue Pumpkin
- Workforce Management
- CSAT
- Contact Centers
- Impact 360
- Contact Center Management
- Transition Management
- Call Center
- Contact Center Operations
- Project Management
- PMP
- Business Process Improvement
- Change Management
- Six Sigma
- Operational Excellence
- Outsourcing
- Customer Experience
- Service Delivery
- Project Delivery
- Stakeholder Management
- Telecommunications
- Process Management
- PMO set-up
- Call Centers
- Business Transformation
- Employee Engagement
- Offshoring
- Program Management
- Risk Management
- Process Improvement
- PMO
- Business Analysis
- Operations Management
- Performance Management
- Vendor Management
David Yule Summary
- David Yule, based in Dundee, Dundee City, United Kingdom, is currently a Head of Customer Sevice GB at Scottish and Southern Electricity Networks. David Yule brings experience from previous roles at Scottish and Southern Electricity Networks, SSE plc and BT Group. David Yule holds a 1996 - 2002 Speciss College. With a robust skill set that includes COPC, BPO, Blue Pumpkin, Workforce Management, CSAT and more. David Yule has 5 emails on RocketReach.
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