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David Werlin Location
Boston, MA, US
David Werlin Work
Manager, IT End User Services @ (June 2022 - Present)
Manager, IT Service Desk @ (June 2021 - June 2022)
Manager, IT Service Desk @ (August 2018 - June 2021)
Manager, IT Knowledge-Centered Services @ (September 2012 - July 2018)
Lead Technical Support Engineer, Tier 2 @ (July 2007 - August 2012)
Systems Analyst @ (April 2006 - July 2007)
Information Services Consultant @ (September 2005 - April 2006)
Research Analyst @ (July 2002 - December 2004)
David Werlin Education
The Ohio State University
BA (Psychology)
1999-2002
David Werlin Skills
Active Directory
Coaching & Mentoring
Cross-team Collaboration
Desktop Hardware
EasyVista
Executive Reporting
Hiring
Incident Management
KPI Implementation
Mac OS
Major Incident Management
Microsoft Exchange
Microsoft Office
Microsoft Operating Systems
Presentations
Process Improvement
SOX 404
SQL
Service Delivery
ServiceDesk Plus
ServiceNow
Shift-Left ITSM
Team Management
Technical Support
Ticketing Systems
User Experience Strategy
MongoDB
VBA
SCCM
Selenium
Firebug
Norton Ghost
Adobe Premier
Adobe PhotoShop
Shift Left Itsm
Coaching and Mentoring
David Werlin Summary
David Werlin, based in Boston, MA, US, is currently a Manager, IT End User Services at Fallon Health. David Werlin brings experience from previous roles at Fallon Health, Hanscom Federal Credit Union, Wayfair and SumTotal Systems, LLC. David Werlin holds a 1999 - 2002 BA in Psychology @ The Ohio State University. With a robust skill set that includes Active Directory, Coaching & Mentoring, Cross-team Collaboration, Desktop Hardware, EasyVista and more. David Werlin has 2 emails and 2 mobile phone numbers on RocketReach.
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