Senior Manager Customer Support @ (January 2022 - November 2022)
Customer Support Manager @ (October 2021 - December 2021)
Customer Support Manager @ (December 2020 - October 2021)
Customer Technical Support Manager @ (December 2019 - December 2020)
Global Support Services Manager - Enterprise Premier Services @ (January 2018 - December 2019)
Support Services Manager @ (October 2016 - January 2018)
Advanced Support Services Engineer @ (March 2015 - October 2016)
Technical Support Engineer @ (August 2013 - March 2015)
Senior Customer Service Engineer @ (January 2007 - August 2013)
Food and Beverage Supervisor @ (June 2002 - May 2006)
Field Service Operator @ (February 2001 - April 2002)
David Vigil Education
Colorado Technical University
Bachelor of Science (BS) (Project Management)
2007-2009
University of Colorado Boulder
Computer Science (Computer Science)
1998-2000
David Vigil Skills
Project Management
Mergers & Acquisitions (M&A)
Attack Surface Management
Salesforce Service Cloud
Workforce Management
Strategy Implementation
Performance Metrics
Knowledge Management
Jira
Customer Satisfaction (CSAT)
Google Cloud Platform (GCP)
SOAR
Security Information and Event Management (SIEM)
Software as a Service (SaaS)
Management
Customer Service
Technical Support
Troubleshooting
Software Installation
Network Administration
Virtualization
System Administration
Disaster Recovery
Field Service
Testing
Data Center
System Deployment
Penetration Testing
Enterprise Architecture
Servers
Hardware
Computer Hardware
Windows Server
VMware
Microsoft SQL Server
Active Directory
Routers
Microsoft Project
Laptops
Operating Systems
Cisco Technologies
Enterprise Software
SIEM
Help Desk Support
Influx database
High Availability Clustering
ElasticSearch
PMI
Salesforce Training
Leadership
Communication
FIM
Windows 8
DNS
Web Design
Electronics
Switches
TCP/IP
Wireless Networking
Windows 7
Printers
Lan Wan
DHCP
David Vigil Summary
David Vigil, based in Denver, CO, US, is currently a Senior Manager - Technical Solutions Engineering at Google. David Vigil brings experience from previous roles at Mandiant, FireEye, Inc. and Respond Software Inc.. David Vigil holds a 2007 - 2009 Bachelor of Science (BS) in Project Management @ Colorado Technical University. With a robust skill set that includes Project Management, Mergers & Acquisitions (M&A), Attack Surface Management, Salesforce Service Cloud, Workforce Management and more. David Vigil has 5 emails and 1 mobile phone numbers on RocketReach.
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