David Tsang Email & Phone Number
Director, Operations @ Spryson
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David Tsang Location
- Mississauga, ON, CA
David Tsang Work
- Director, Operations @ (June 2021 - Present)
- Director, Customer Support @ (June 2019 - May 2021)
- Customer Care Centre Operations @ (July 2018 - June 2019)
- Director, Contact Centre Operations @ (June 2017 - May 2018)
- Director of Customer Care @ (May 2016 - May 2017)
- Senior Manager, Customer Care @ (November 2013 - April 2016)
- Director, Customer Support @ Roamly (August 2012 - September 2013)
- Call Centre Operations Manager, Customer Operations @ (August 2009 - October 2011)
- Operations Manager, Customer Care Centre @ (January 2001 - April 2009)
- Call Center Supervisor @ Telespectrum Canada (January 1998 - December 2001)
David Tsang Education
- Brock University
B.A. (Economics)
1994-1998
David Tsang Skills
- Contact Centre
- People Management
- Workforce Management
- Quality Assurance
- Outsourcing Management
- Offshoring
- Avaya
- Verint
- Operations Management
- ACD
- Organizational Leadership
- Telecommunications
- Start-up Operations
- Predictive Dialers
- Call Routing
- Call Recording
- IVR
- Customer Experience
- Customer Service
- Knowledge Management
- Knowledge Base
- Coaching Staff
- MIS Reporting
- Scheduling
- Offshore Project Management
- Project Implementation
- Managing Employees
- Managing High Performance Teams
- Managing Budget
- Sales Operations
- Resource Allocation
- Resource Efficiency
- IC
- Dispositions
- Business Process Improvement
- Building Relationships
- Union Environment
- Employee Engagement
- Business Communications
- Facilities Management
- CMS
- Microsoft Office
- PeopleSoft
- Singl.eView
- Productivity Improvement
- Operational Efficiency
- Developing Talent
- Talent Identification
- Virtual Teams
- Vendor Management
- Leadership
- Public Speaking
- Union
- Software
- Talent Acquisition
- Hardware Testing
- Start Up Operations
- Management
- Sop
David Tsang Summary
- David Tsang, based in Mississauga, ON, CA, is currently a Director, Operations at Neurolign Technologies Inc.. David Tsang brings experience from previous roles at Wajax, OCS Ontario Cannabis Store, Entripy Custom Clothing and Elte. David Tsang holds a 1994 - 1998 B.A. in Economics @ Brock University. With a robust skill set that includes Contact Centre, People Management, Workforce Management, Quality Assurance, Outsourcing Management and more. David Tsang has 1 emails on RocketReach.
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