David Toon Email & Phone Number
Service Transition Manager @ HM Revenue & Customs
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David Toon Location
- Newcastle upon Tyne, GB
David Toon Work
- 2024 -now Service Transition Manager @
- 2018 -2022 Senior Delivery Lead and Service Architect @
- 2023 -2024 Technical Delivery Manager @
- 2022 -2023 Delivery Manager @
- 2017 -2022 Service Operations Manager @
- 2015 -2022 Documentum Operations Tech Lead and Operations Architect @
- 2012 -2015 Service Delivery Lead @
- 2008 -2012 Senior Application Analyst @
- 2006 -2008 Application Analyst @
David Toon Education
- Seaton Burn Community College
GNVQ (Business Studies)
1998-2000
David Toon Skills
- ServiceNow
- Problem Solving
- Performance Metrics
- Defining Requirements
- Service Transformation
- Business Relationship Management
- Teamwork
- People Management
- Customer Satisfaction
- Service-Level Agreements (SLA)
- Technical Service Delivery
- IT Service Delivery
- Agile & Waterfall Methodologies
- Dynatrace
- Microsoft Azure
- Amazon Web Services (AWS)
- Project Management
- IT Operations
- Service Improvement
- DevOps
- Incident Management
- IT Strategy
- Business Analysis
- Solution Architecture
- ITIL
- Unix
- Shell Scripting
- Team Management
- Requirements Analysis
- Business Process
- IT Service Management
- Linux
- Service Delivery
- Agile Methodologies
- ITIL Certified
- ITIL Service Design
- Software Project Management
- Management
- Stakeholder Management
- Leadership
- Team Leadership
- Change Management
- ITIL Service Transition
- ITIL Service Operations
David Toon Summary
- David Toon, based in Newcastle upon Tyne, GB, is currently a Service Transition Manager at HM Revenue & Customs. David Toon brings experience from previous roles at HM Revenue & Customs, Alscient and Capgemini. David Toon holds a 1998 - 2000 GNVQ in Business Studies @ Seaton Burn Community College. With a robust skill set that includes ServiceNow, Problem Solving, Performance Metrics, Defining Requirements, Service Transformation and more. David Toon has 2 emails on RocketReach.
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