David Thorpe Email & Phone Number
Senior Director of Customer Success and Transformation @ Ledger
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David Thorpe Location
- London, England, GB
David Thorpe Work
- 2025 - now Senior Director of Customer Success and Transformation @
- 2023 - 2025 Director of Customer Service, Store Support and Workforce Optimisation @
- 2022 - 2023 Vice President of Customer Care @
- 2019 - 2022 Head Of Customer Service and Banking Operations @
- 2017 - 2019 Head of Contact Centre Operations @
- 2011 - 2017 Head of Global Customer Service Operations @
- 2007 - 2010 Head of Contact Centre @
David Thorpe Education
- Downham Market Sixth Form College
(English Language and Literature, Literature, English Language)
1989 - 1991 - Downham Market High School
David Thorpe Skills
- Employee Training
- Change Management
- Call Center
- Performance Management
- Customer Experience
- Outsourcing
- Service Delivery
- Business Transformation
- Team Management
- Service Improvement
- Contact Centers
- Telecommunications
- Team Leadership
- Call Centers
- Training
- Customer Service
- CRM
- Strategy
- Management
- Leadership
- Project Management
- Stakeholder Management
- Customer Satisfaction
- Analysis
- Consulting
- Mobile Devices
- Customer Retention
- Business Strategy
- People Management
- SLA
- Negotiation
- Forecasting
- Recruiting
- Project Planning
- Business Analysis
- Business Process Improvement
- VoIP
- Employee Engagement
- Process Improvement
- Mentoring
- Coaching
- Resource Management
- Problem Solving
- Executive Management
- Account Management
- Sales
- Business Development
- Sales Management
- Operations Management
- Networking
- Microsoft Excel
- Microsoft Office
David Thorpe Summary
- David Thorpe, based in London, England, GB, is currently a Senior Director of Customer Success and Transformation at Ledger. David Thorpe brings experience from previous roles at Townhouse, Sweaty Betty, Tandem Bank and ASOS.com. David Thorpe holds a 1989 - 1991 Downham Market Sixth Form College. With a robust skill set that includes Employee Training, Change Management, Call Center, Performance Management, Customer Experience and more. David Thorpe has 3 emails on RocketReach.
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