David Stover Email & Phone Number
Vice President of Call Center Operations @ UPPER LAKE PROCESSING SERVICES, INC.
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David Stover Location
- Kansas City, MO, US
David Stover Work
- 2022 -now Vice President of Call Center Operations @
- 2015 -2022 Director, Call Center Services @
- 2014 -2015 Assistant Director, Call Center Services @
- 2013 -2014 Retention Manager @ Upper Lake Processing Services, Inc
- 2000 -2013 Engagement Manager @
- 2005 -2006 International Quality Vendor Manager @
David Stover Education
- Missouri Western State College 1994-1995
David Stover Skills
- Call Centers
- Leadership
- Customer Satisfaction
- Coaching
- Outsourcing
- Customer Experience
- Management
- Cross-functional Team Leadership
- Training
- Staff Development
- Customer Retention
- Team Leadership
- Customer Service
- Quality Assurance
- Call Center
- Program Management
- Inbound Marketing
- Telecommunications
- Contact Centers
- Process Improvement
- Employee Engagement
- CRM
- Sales
- Human Resources
- Time Management
- Employee Training
- Performance Management
- Operations Management
- BPO
- Project Management
- Employee Relations
- Team Management
- Change Management
- Account Management
- Call Center Development
- Workforce Management
- Telemarketing
- Team Building
- Vendor Management
- Troubleshooting
- Outbound Marketing
- Dialer Management
- Mentoring
- Dialers
- Employee Management
- Retention Strategies
- Retention Management
- Retention Programs
- Blended Dialer Strategy
- Outbound Marketing Strategy
- Cross Functional Team Leadership
David Stover Summary
- David Stover, based in Kansas City, MO, US, is currently a Vice President of Call Center Operations at UPPER LAKE PROCESSING SERVICES, INC.. David Stover brings experience from previous roles at Upper Lake Processing Services, Inc., Upper Lake Processing Services, Inc and ACCENT Marketing. David Stover holds a 1994 - 1995 Missouri Western State College. With a robust skill set that includes Call Centers, Leadership, Customer Satisfaction, Coaching, Outsourcing and more. David Stover has 1 emails and 1 mobile phone numbers on RocketReach.
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