David Staples Email
General Manager Medicare Business Operations @ Accenture
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David Staples Location
- Nashville, TN, US
David Staples Work
- General Manager Medicare Business Operations @ (December 2023 - Present)
- Vice President, Service Operations @ (October 2015 - November 2023)
- Continuing Education Instructor @ (January 2004 - January 2019)
- Sr. Director, Customer Service Operations and Strategy @ (March 2011 - October 2015)
- Director - Medicare Consumer Experience and Regulatory Compliance @ (October 2008 - March 2011)
- Six Sigma Black Belt- Associate Director of Operations- Telesales and Customer Service @ (November 2005 - October 2008)
- Regional Operations Manager @ PREMIER COMMUNICATIONS (January 2004 - January 2005)
- Business Manager @ Pollard Friendly Motor Company (January 2002 - January 2004)
- Corporate Controller @ THE WILL HOOVER COMPANY (January 1999 - January 2002)
David Staples Education
- Columbia College
Master of Business Administration (MBA) (International Relations and Affairs)
2012-2014 - Columbia College
Bachelor's degree (International Relations and Affairs)
2005-2010
David Staples Skills
- Agile Methodologies
- Analysis
- Auditing
- Budgeting
- Budgets
- Business Analysis
- Business Intelligence
- Business Planning
- Business Process
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Process as a Service
- Business Strategy
- CRM
- Call Center
- Call Centers
- Coaching
- Contact Centers
- Contract Management
- Cross-functional Team Leadership
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Financial Reporting
- Insurance
- Leadership
- Management
- Marketing
- Medicare
- Medicare Advantage
- Medicare Part D
- Medicare Prescription Drug Plans
- Mentoring
- Negotiation
- Operations
- Operations Management
- Performance Management
- Process Improvement
- Proficient in Korean
- Program Management
- Project Management
- Regulatory Compliance
- Sales
- Six Sigma
- Strategic Leadership
- Strategic Planning
- Strategy
- Team Leadership
- Training
- Training & Development
- Vendor Management
David Staples Summary
- David Staples, based in Nashville, TN, US, is currently a General Manager Medicare Business Operations at Accenture. David Staples brings experience from previous roles at Cigna, Brigham Young University and UnitedHealth Group. David Staples holds a 2012 - 2014 Master of Business Administration (MBA) in International Relations and Affairs @ Columbia College. With a robust skill set that includes Agile Methodologies, Analysis, Auditing, Budgeting, Budgets and more. David Staples has 2 emails on RocketReach.
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