David Smallbone Email & Phone Number
Head of Group Global Services @ Purmo Group
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David Smallbone Location
- Newcastle upon Tyne, GB
David Smallbone Work
- Head of Group Global Services @ (January 2026 - Present)
- Head of Client Services, UK and Ireland @ (February 2023 - January 2026)
- Head of Customer Care,UK and Ireland @ (March 2021 - February 2023)
- COVID-19 Response Team Manager @ (November 2020 - February 2021)
- Retail Contact Centre Manager @ (April 2014 - November 2020)
- Retail IT Service Delivey Manager @ (January 2009 - April 2014)
David Smallbone Skills
- Account Management
- Active Listening
- Analytical Skills
- Attention to Detail
- Business Planning
- Business Process Improvement
- Business Relationship Management
- Change Management
- Coaching
- Communication
- Contact Center Operations
- Contact Centers
- Creative Problem Solving
- Creativity and Innovation
- Critical Thinking
- Customer Base
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Decision-Making
- Employee Engagement
- General Reporting
- IT Service Management
- Income Protection Insurance
- Information Technology
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Management
- Mentoring
- Metrics Driven
- Negotiation
- Operating Models
- Operations Management
- Organization Skills
- People Development
- People Management
- Performance Management
- Problem Solving
- Project Management
- Relationship Building
- Retail
- Service Delivery Management
- Service Operation
- Service Standards
- Software as a Service (SaaS)
- Stakeholder Management
- Strategic Planning
- Strategic Thinking
- Support Management
- Team Leadership
- Team Management
- Team Motivation
- Teamwork
- Time Management
- Voice of the Customer
David Smallbone Summary
- David Smallbone, based in Newcastle upon Tyne, GB, is currently a Head of Group Global Services at Purmo Group. David Smallbone brings experience from previous roles at Purmo Group, NHS England and Greggs. With a robust skill set that includes Account Management, Active Listening, Analytical Skills, Attention to Detail, Business Planning and more. David Smallbone has 4 emails and 4 mobile phone numbers on RocketReach.
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