Senior Customer Experience Manager @ (May 2023 - February 2025)
UK Transformation Manager @ (May 2021 - May 2023)
Customer Care Manager @ (August 2017 - May 2021)
Regulatory Complaints Manager @ (January 2014 - August 2017)
Team Leader and Complaints Co-ordinator @ (May 2008 - December 2013)
Complaints Handler @ (September 2007 - May 2008)
Credit Management Consultant @ (January 2006 - September 2007)
Technical Support Consultant @ (July 2005 - January 2006)
New Lending Consultant @ (September 2003 - June 2005)
Customer Service Consultant, Technical Support, Complaints Handler and Dispatch Team Leader @ Time Computers Limited (March 1998 - July 2003)
David Singleton Education
Hollins 2001-2005
Accrington & Rossendale College
Business Studies (Business Studies)
1996-1998
Accrington & Rossendale College
Information Technology (Information Technology)
1995-1996
David Singleton Skills
Dispute Resolution
Change Management
Call Center
Coaching
Risk
Customer Relations
Team Leadership
People Management
Problem Solving
Team Management
Customer Service
Complaints
Mortgage Lending
Mortgage Banking
Residential Mortgages
Mortgage Servicing
Management
Employee Engagement
Relationship Management
Call Centers
Financial Risk
Mediation
Letter Writing
Quality Assurance
MCOB
Arbitration
Complaint Management
Risk Management
Financial Services
Leadership
Finance
Customer Relationship Management Crm
Business Relationship Management
Sales
Troubleshooting
Contact Centers
Credit
Customer Relationship Management
David Singleton Summary
David Singleton, based in Blackburn, Blackburn With Darwen, United Kingdom, is currently a Operations Risk Manager at Courmacs Legal Ltd. David Singleton brings experience from previous roles at Perch Group, Hoist Finance and Express Gifts Ltd. David Singleton holds a 2001 - 2005 Hollins. With a robust skill set that includes Dispute Resolution, Change Management, Call Center, Coaching, Risk and more. David Singleton has 2 emails on RocketReach.
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