Senior Customer Experience Manager @ (May 2023 - February 2025)
UK Transformation Manager @ (May 2021 - May 2023)
Customer Care Manager @ (August 2017 - May 2021)
Regulatory Complaints Manager @ (January 2014 - August 2017)
Team Leader and Complaints Co-ordinator @ (May 2008 - December 2013)
Complaints Handler @ (September 2007 - May 2008)
Credit Management Consultant @ (January 2006 - September 2007)
Technical Support Consultant @ (July 2005 - January 2006)
New Lending Consultant @ (September 2003 - June 2005)
Customer Service Consultant, Technical Support, Complaints Handler and Dispatch Team Leader @ Time Computers Limited (March 1998 - July 2003)
David Singleton Education
Hollins 2001-2005
Accrington & Rossendale College
Business Studies
1996-1998
Accrington & Rossendale College
Information Technology
1995-1996
David Singleton Skills
Agile Methodologies
Arbitration
Business Relationship Management
Business Transformation
Call Center
Call Centers
Change Management
Coaching
Complaint Management
Complaints
Contact Centers
Cross-functional Team Leadership
Customer Relations
Customer Relationship Management (CRM)
Customer Service
Customer Service Management
Dispute Resolution
Employee Engagement
Finance
Financial Risk
Financial Services
General Data Protection Regulation (GDPR)
Influence At All Levels
Leadership
Letter Writing
MCOB
Management
Mediation
Migration Projects
Mortgage Banking
Mortgage Lending
Mortgage Servicing
People Management
Problem Solving
Quality Assurance
Quality Management
Relationship Management
Residential Mortgages
Risk
Risk Management
System Architecture
Team Leadership
Team Management
Customer Relationship Management Crm
Sales
Troubleshooting
Credit
Customer Relationship Management
David Singleton Summary
David Singleton, based in Blackburn, Blackburn With Darwen, United Kingdom, is currently a Operations Risk Manager at Courmacs Legal Ltd. David Singleton brings experience from previous roles at Perch Group, Hoist Finance and Express Gifts Ltd. David Singleton holds a 2001 - 2005 Hollins. With a robust skill set that includes Agile Methodologies, Arbitration, Business Relationship Management, Business Transformation, Call Center and more. David Singleton has 2 emails on RocketReach.
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