David Serret Email & Phone Number
Workforce Management Analyst IV @ Truist
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David Serret Location
- United States
David Serret Work
- Workforce Management Analyst IV @ (March 2025 - Present)
- AVP, Workforce Management Specialist II (Long Range Forecaster) @ (February 2010 - Present)
- Workforce Management @ (November 2008 - February 2010)
- Customer Service Coordinator @ (February 2006 - November 2008)
- Operations and Scheduling Specialist @ (July 2002 - September 2005)
David Serret Education
- Bellevue University
Bachelor's degree (Cyber security)
2023-2027 - North Carolina Agricultural and Technical State University
N/A (Information Technology)
2018-2019 - University of Phoenix
Associate's degree (Business Administration)
2008-2010
David Serret Skills
- Leadership
- Customer Experience
- Call Center
- NICE Call Recording
- Nice User Group
- IEX
- Customer Retention
- NICE
- Avaya
- Customer Satisfaction
- Vendor Management
- Team Leadership
- Process Improvement
- Workforce Management
- Avaya Cms
- Leadership Development
- Training
- Time Management
- Customer Service
- Avaya Technologies
- Management
- Project Management
- Coaching
- Call Centers
- Nice User Group Webmaster Atlanta Chapter
- Analysis
- Nice User Group Webmaster
David Serret Summary
- David Serret, based in United States, is currently a Workforce Management Analyst IV at Truist. David Serret brings experience from previous roles at Truist, Verizon Wireless and TeleTech. David Serret holds a 2023 - 2027 Bachelor's degree in Cyber security @ Bellevue University. With a robust skill set that includes Leadership, Customer Experience, Call Center, NICE Call Recording, Nice User Group and more. David Serret has 2 emails and 1 mobile phone numbers on RocketReach.
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