Workforce Management Analyst II @ (November 2014 - May 2022)
Workforce Analyst @ (February 2005 - October 2014)
Business Info Analyst II @ (May 2022 - February 2024)
Workforce Lead @ ACS, a Xerox Company (June 2002 - October 2004)
David Saucedo Education
Arapahoe Community College
Universidad Autonoma de Ciudad Juarez - UACJ-ICSA
David Saucedo Skills
Analysis
Business Analysis
Microsoft Access
Forecasting
Business Process Improvement
Access
Team Building
Analytical Skills
Avaya
ACD
Customer Experience
Telecommunications
Requirements Analysis
CRM
Customer Service
Avaya Products
Customer Satisfaction
IVR
Call Routing
Cross Functional Team Leadership
Genesys
Workforce Management
Microsoft Office
Contact Centers
Microsoft Excel
Call Center Development
Vendor Management
Call Center
Performance Management
Process Improvement
Call Centers
Program Management
Marketing
Strategy
Avaya Technologies
Leadership
Management
Outsourcing
David Saucedo Summary
David Saucedo, based in El Paso, TX, US, is currently a Workforce Management Analyst at Education at Work. David Saucedo brings experience from previous roles at Anthem Blue Cross and Blue Shield, MoneyGram International and ACS, a Xerox Company. David Saucedo holds a Arapahoe Community College. With a robust skill set that includes Analysis, Business Analysis, Microsoft Access, Forecasting, Business Process Improvement and more. David Saucedo has 2 emails and 3 mobile phone numbers on RocketReach.
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